Personally, I feel AIR CRE Contracts are great for NNN leases. They get the point across and offer the language we need without much addition or revision. The lease offers extensive language that helps with future potential disputes and covers questions that may occur from the tenants end well. Example, who maintains what or who is responsible for certain items.
DealHub is great for making quick quotes on the fly and allows for the ability to draft proposals before going through a deeper internal review process. I love how DealHub auto-updates Salesforce as well, so I don't have to go back and update areas on the opportunity record twice. DealHub also reduces error significantly since it intelligently knows our products and the differentiators that have been set up by our admins.
Nothing too specific here since this is the first CPQ tool I've used; maybe the training around how the actual DealRoom presents to a customer would have been helpful, but I operate more in an old-school way and like to send my contracts directly to the people I'm working with via email or DocuSign... the whole DealRoom thing scares me a little.
I think I would rate AIR CRE Contracts has a pretty good usability rating. It is easy to use and simple to utilize, whether it comes down to leases, agency agreements, purchasing agreements, estoppels, or even just purchasing credits to create more agreements. I like that it is fillable, editable, and easy to find certain items when needed.
It's still a bit complex in areas, and I'd love to see more robust documentation, but the support team is awesome in helping us work through anything I might get tripped up on.
I believe I called in for AIR CRE Contracts support one time in the past. The program was not working and it turned out we needed to have both AIR CRE Contracts support and our Information technology (IT) department both work on it to get it working. While I did not fully interact with them, they were able to fix the issues with our IT department relatively smoothly
I personally haven't had to reach out directly to the DealHub team, but they did a great job enabling our director of RevOps, who is basically our one-stop shop for all DealHub related questions. We've never had a question (in my experience) that needed to be raised to the actual DH support team.
I think AIR CRE Contracts offers more of what we need for commerical real estate than Legal Templates. I feel there was more language qith the AIR CRE Contracts that protect the landlord and offer support, where as Legal Templates offered a broader scope of legal language. Obviously, having an attorney draft a specific lease template for a building is the best way to go but if you need something that can fit more types of leases/buildings AIR CRE Contracts seems to work the best for us.
We had the basic quoting functionality within Salesforce but were quickly outgrowing that as our deals grew in size, structure and complexity. The primary competitor we evaluated against Valooto was SteelBrick and we chose Valooto due to the promised faster implementation, lower cost and it being a more streamlined solution.
