What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 9 reviews and ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 41 reviews and ratings
Feature Set Ratings
IT Asset Management

Alemba Service Manager
Feature Set Not Supported
N/A

5.7
BMC Track-It!
57%
BMC Track-It! ranks higher in 5/5 features
BMC Track-It! ranks higher in 5/5 features
Software and hardware inventory tracking

N/A
0 Ratings

6.6
66%
15 Ratings
License management

N/A
0 Ratings

5.7
57%
15 Ratings
Asset lifecycle monitoring

N/A
0 Ratings

6.0
60%
12 Ratings
Contract management

N/A
0 Ratings

4.0
40%
9 Ratings
Asset relationship management

N/A
0 Ratings

6.3
63%
12 Ratings
Attribute Ratings
- Alemba Service Manager is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Alemba Service Manager
90%
2 Ratings

7.0
BMC Track-It!
70%
18 Ratings
Likelihood to Renew

8.0
Alemba Service Manager
80%
1 Rating

BMC Track-It!
N/A
0 Ratings
Support Rating

Alemba Service Manager
N/A
0 Ratings

8.5
BMC Track-It!
85%
8 Ratings
Likelihood to Recommend
Alemba Service Manager
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Business Relationship Manager (through a contract)
Royal Commission for Jubail and YanbuReal Estate, 51-200 employees
BMC Track-It!
Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

Verified User
Technician in Information Technology
Government Administration Company, 51-200 employeesPros
Alemba Service Manager
- Manage service processes
- Manage pools
- Automate services
Technical Publishing Coordinator
Advanced Systems GroupInformation Technology and Services, 51-200 employees
BMC Track-It!
- The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
- It includes email notifications where users are able to respond to an email and it updates the ticket.
- The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

Verified User
Employee in Corporate
Chemicals Company, 5001-10,000 employeesCons
Alemba Service Manager
- Embedded CI (configuration Item) scanner
- Reporting and dashboarding engine
Business Relationship Manager (through a contract)
Royal Commission for Jubail and YanbuReal Estate, 51-200 employees
BMC Track-It!
- Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
- A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
- Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
I.T. Administrator
The Y in Central MarylandNon-Profit Organization Management, 1001-5000 employees
Pricing Details
Alemba Service Manager
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—BMC Track-It!
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Alemba Service Manager
Alemba Service Manager 8.0
Based on 1 answer
It's performed just how I want it to, so no real complaints really
Technical Publishing Coordinator
Advanced Systems GroupInformation Technology and Services, 51-200 employees
BMC Track-It!
No score
No answers yet
No answers on this topic
Support Rating
Alemba Service Manager
No score
No answers yet
No answers on this topic
BMC Track-It!
BMC Track-It! 8.5
Based on 8 answers
We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesAlternatives Considered
Alemba Service Manager
It wasn't my selection, it's been used for more than five years in the current organization.
Business Relationship Manager (through a contract)
Royal Commission for Jubail and YanbuReal Estate, 51-200 employees
BMC Track-It!
BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesReturn on Investment
Alemba Service Manager
- Less management time spent on VMs and virtual environment
- Less money spent on compute
- Less money spent on servers
Technical Publishing Coordinator
Advanced Systems GroupInformation Technology and Services, 51-200 employees
BMC Track-It!
- The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
- The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employees