What users are saying about

Alemba Service Manager vs BMC Track-It!

Alemba Service Manager
9 Ratings
BMC Track-It!
41 Ratings

Alemba Service Manager

9 Ratings
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Score 7.3 out of 100

Based on 9 reviews and ratings

BMC Track-It!

41 Ratings
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Score 7.1 out of 100

Based on 41 reviews and ratings

Feature Set Ratings

    IT Asset Management

    Alemba Service Manager

    Feature Set Not Supported
    N/A
    5.7

    BMC Track-It!

    57%
    BMC Track-It! ranks higher in 5/5 features
    BMC Track-It! ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    6.6
    66%
    15 Ratings

    License management

    N/A
    0 Ratings
    5.7
    57%
    15 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Contract management

    N/A
    0 Ratings
    4.0
    40%
    9 Ratings

    Asset relationship management

    N/A
    0 Ratings
    6.3
    63%
    12 Ratings

    Attribute Ratings

    • Alemba Service Manager is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Alemba Service Manager

    90%
    2 Ratings
    7.0

    BMC Track-It!

    70%
    18 Ratings

    Likelihood to Renew

    8.0

    Alemba Service Manager

    80%
    1 Rating

    BMC Track-It!

    N/A
    0 Ratings

    Support Rating

    Alemba Service Manager

    N/A
    0 Ratings
    8.5

    BMC Track-It!

    85%
    8 Ratings

    Likelihood to Recommend

    Alemba Service Manager

    When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.

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    Amr ElGarhy | TrustRadius Reviewer
    Amr ElGarhy
    View all 2 answers on this topic

    BMC Track-It!

    Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Pros

    Alemba Service Manager

    • Manage service processes
    • Manage pools
    • Automate services

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    Brian Kedash | TrustRadius Reviewer
    Brian Kedash
    View all 2 answers on this topic

    BMC Track-It!

    • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
    • It includes email notifications where users are able to respond to an email and it updates the ticket.
    • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Cons

    Alemba Service Manager

    • Embedded CI (configuration Item) scanner
    • Reporting and dashboarding engine

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    Amr ElGarhy | TrustRadius Reviewer
    Amr ElGarhy
    View all 2 answers on this topic

    BMC Track-It!

    • Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
    • A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
    • Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.

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    Michael Metalios | TrustRadius Reviewer
    Michael Metalios
    View all 18 answers on this topic

    Pricing Details

    Alemba Service Manager

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    BMC Track-It!

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Alemba Service Manager

    Alemba Service Manager 8.0
    Based on 1 answer
    It's performed just how I want it to, so no real complaints really

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    Brian Kedash | TrustRadius Reviewer
    Brian Kedash
    View all 1 answers on this topic

    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Alemba Service Manager

    No score
    No answers yet
    No answers on this topic

    BMC Track-It!

    BMC Track-It! 8.5
    Based on 8 answers
    We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Alternatives Considered

    Alemba Service Manager

    It wasn't my selection, it's been used for more than five years in the current organization.

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    Amr ElGarhy | TrustRadius Reviewer
    Amr ElGarhy
    View all 2 answers on this topic

    BMC Track-It!

    BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Return on Investment

    Alemba Service Manager

    • Less management time spent on VMs and virtual environment
    • Less money spent on compute
    • Less money spent on servers

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    Brian Kedash | TrustRadius Reviewer
    Brian Kedash
    View all 2 answers on this topic

    BMC Track-It!

    • The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
    • The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

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