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5 Ratings
8 Ratings
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Score 4.1 out of 101
8 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
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Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
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Feature Rating Comparison

Project Management

Alma Suite
6.7
Front
6.4
Task Management
Alma Suite
8.2
Front
7.0
Mobile Access
Alma Suite
6.4
Front
7.9
Search
Alma Suite
5.5
Front
7.9
Gantt Charts
Alma Suite
Front
5.0
Scheduling
Alma Suite
Front
6.0
Workflow Automation
Alma Suite
Front
5.8
Visual planning tools
Alma Suite
Front
5.0

Communication

Alma Suite
7.0
Front
7.8
Chat
Alma Suite
5.5
Front
8.0
Notifications
Alma Suite
8.2
Front
6.9
Discussions
Alma Suite
7.3
Front
6.0
Internal knowledgebase
Alma Suite
7.3
Front
Integrates with Gmail and Google Hangouts
Alma Suite
Front
9.1
Integrates with Outlook
Alma Suite
Front
9.0

File Sharing & Management

Alma Suite
Front
9.5
Video files
Alma Suite
Front
10.0
Audio files
Alma Suite
Front
10.0
Access control
Alma Suite
Front
8.1
Integrates with Google Drive
Alma Suite
Front
10.0
Device sync
Alma Suite
Front
9.5

Pros

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
No photo available
  • I call them "sticky notes" but Front calls them Comments. It's a way to collaboratively make comments on messages sent to joint inboxes for folks to coordinate a response before it goes back to the sender.
  • When exchanging with someone using the Comments feature, someone can create a draft reply and then share it before it goes out. It also includes the typing indicator letting you know they are not just replying, but specifically working on a draft reply. These things are really great for individuals, or teams, that don't sit next to each other.
  • Tagging. It's a fairly simple concept, but very useful for classifying notes and being able to manage, what could be, a messy inbox. Additionally, the ability to have your own personal tags really allows the user to manage their own messages in a way that works best for them.
Rick Scouffas profile photo

Cons

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
No photo available
  • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
  • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
  • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
Rick Scouffas profile photo

Alternatives Considered

Better features for project development follow up than Asana and Wrike (previous choices)
No photo available
Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
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Return on Investment

  • Positive: Internal Communication and Collaboration
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  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
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Pricing Details

Alma Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*
1.  users
Alma Suite Editions & Modules
Alma Suite
Edition
Alma Suite Enterprise
$51
Alma SuiteEnterprise
$51
Alma Suite Unlimited
Quote1
1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Front

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Front Editions & Modules
Front
Edition
Basic
$151
Premium
$291
Enterprise
$491
1. per user/month
Additional Pricing Details