Altair Monarch vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altair Monarch
Score 8.0 out of 10
N/A
Altair Monarch (formerly Datawatch Monarch, acquired by Altair in December, 2018) works with both relational and multi-structured data including support for a wide range of formats including PDF, XML, HTML, text, spool and ASCII files. The product can access data from invoices, sales reports, balance sheets, customer lists, inventory, logs and more. According to the vendor, the system is easy to use, allowing users to quickly select any data source and automatically convert it into…N/A
Zendesk Explore
Score 8.3 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
Altair MonarchZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Altair MonarchZendesk Explore
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Features
Altair MonarchZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
9.0
9 Ratings
10% above category average
Pixel Perfect reports00 Ratings7.15 Ratings
Customizable dashboards00 Ratings10.09 Ratings
Report Formatting Templates00 Ratings10.07 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
8.5
9 Ratings
5% above category average
Drill-down analysis00 Ratings9.59 Ratings
Formatting capabilities00 Ratings9.09 Ratings
Integration with R or other statistical packages00 Ratings5.65 Ratings
Report sharing and collaboration00 Ratings10.09 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to Web00 Ratings7.76 Ratings
Publish to PDF00 Ratings9.07 Ratings
Report Versioning00 Ratings9.03 Ratings
Report Delivery Scheduling00 Ratings9.07 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
7.7
7 Ratings
4% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.36 Ratings
Location Analytics / Geographic Visualization00 Ratings7.56 Ratings
Predictive Analytics00 Ratings6.45 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
9.2
9 Ratings
8% above category average
Multi-User Support (named login)00 Ratings9.58 Ratings
Role-Based Security Model00 Ratings9.59 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
Report-Level Access Control00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings10.07 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
8.0
7 Ratings
1% above category average
Responsive Design for Web Access00 Ratings6.85 Ratings
Mobile Application00 Ratings8.42 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Altair Monarch
-
Ratings
Zendesk Explore
6.3
4 Ratings
22% below category average
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.23 Ratings
iFrames00 Ratings6.03 Ratings
Java API00 Ratings5.93 Ratings
Themeable User Interface (UI)00 Ratings6.63 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
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Altair MonarchZendesk Explore
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IBM InfoSphere Information Server
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Score 10.0 out of 10
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Score 8.0 out of 10
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User Ratings
Altair MonarchZendesk Explore
Likelihood to Recommend
8.1
(6 ratings)
9.5
(9 ratings)
Likelihood to Renew
7.2
(6 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Altair MonarchZendesk Explore
Likelihood to Recommend
Altair Engineering, Inc.
The product is especially useful when you have real-time and/or time series data to analyze. If you have more mundane, simpler requirements, other products might do the job you need for less money (there are even some decent open source visualization tools you can find.) I know the product is very widely used in capital markets applications to monitor and analyze risk and price and volume changes; if you're working in that area, I don't think there's a better tool to use.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Altair Engineering, Inc.
  • Creating a basic model to extract data from a report is very easy.
  • Advanced features like Calculated Fields and External Lookups allow you to augment the raw data.
  • You can create a "project" to automate the data extraction. Combined with Datapump (a separate DW app), you can fully automate the process once the raw report is generated.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Altair Engineering, Inc.
  • Recently, we had some major sticker-shock when we wanted to upgrade Data Pump. It is an exceptional product, but when the price jumped from $6,000 to over $60,000, it was impossible to get the funds approved internally for the upgrade.
  • We also paid for yearly maintenance contracts which included Professional Services, but rarely found those services beneficial. However, we did receive all software upgrades for Datapump as part of the contract which we found to be very beneficial. However, with the new pricing, that is not longer the case.
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Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
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Likelihood to Renew
Altair Engineering, Inc.
Even though we do not utilize it on a daily basis, I do hope my current company renews it's license. If not, I intend to purchase myself.
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Zendesk
No answers on this topic
Usability
Altair Engineering, Inc.
No answers on this topic
Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Altair Engineering, Inc.
No answers on this topic
Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Altair Engineering, Inc.
Datawatch is very good value of money compared to QlikView; QlikView is really more of a BI tool and has a lot of functions that I didn't need. Datawatch is very strong in the real-time area where Tableau, Panorama, and Qlik don't do very well. If you need to set up a visual monitoring dashboard, Datawatch is the best product I've seen for that. if you want to do a lot of in depth statistical analysis of large databases, Tableau is probably a good option.
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Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
Altair Engineering, Inc.
  • Data Pump reduces complexity of report solutions by offering a standardized approach for organizing and scheduling
  • 97% service level for past 5 years for all of our jobs going through Data Pump
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Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
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ScreenShots

Altair Monarch Screenshots

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