Maintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.
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I haven't really used any other systems like this (that I can recall). Alvaria is the first, but I like it so far. I didn't choose this program it's just the one my company uses but it is pretty helpful and convenient to manage my time myself instead of depending on someone …
Alvaria has a clunkier User Interface than Workday. It's granular to such an extent that it actually decreases usability for those less technologically literate (most managers). For scheduling, it can be used much more granularly, which is great for reporting but requires a …
I think Workday is much more user-friendly with much less clicking about for answers. It's also easier to use and I don't feel confused or doubtful when submitting for time off or time corrections. The reasons that times get rejected are also much easier to follow and the …
Noble far exceeds the other solutions explored for the simple reason of product suite offerings. There is very little-to-no need to stack vendors on a basic telephony platform because Noble has the proprietary suite of products. Full integration. Reporting. Recording. AI. …
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped …