TrustRadius

AnswerDash vs. DeskRoll Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnswerDash
Score 8.0 out of 10
N/A
AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from…N/A
DeskRoll Remote Desktop
Score 8.0 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Pricing
AnswerDashDeskRoll Remote Desktop
Editions & Modules
No answers on this topic
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Offerings
Pricing Offerings
AnswerDashDeskRoll Remote Desktop
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$3.25 per seat/per month
Additional Details—With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
AnswerDashDeskRoll Remote Desktop
Top Pros
Top Cons
Features
AnswerDashDeskRoll Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnswerDash
-
Ratings
DeskRoll Remote Desktop
8.2
2 Ratings
1% below category average
Screen sharing00 Ratings8.02 Ratings
File transfer00 Ratings8.02 Ratings
Instant message00 Ratings7.01 Ratings
Over-the-Internet remote session00 Ratings10.02 Ratings
Initiate remote control from mobile00 Ratings8.01 Ratings
Multi-platform remote control00 Ratings8.01 Ratings
Best Alternatives
AnswerDashDeskRoll Remote Desktop
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Score 9.7 out of 10
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Score 9.4 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
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User Ratings
AnswerDashDeskRoll Remote Desktop
Likelihood to Recommend
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
AnswerDashDeskRoll Remote Desktop
Likelihood to Recommend
AnswerDash
No answers on this topic
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Verified User
Anonymous
Read full review
Pros
AnswerDash
No answers on this topic
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer
Read full review
Cons
AnswerDash
No answers on this topic
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Verified User
Anonymous
Read full review
Alternatives Considered
AnswerDash
No answers on this topic
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer
Read full review
Return on Investment
AnswerDash
No answers on this topic
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Verified User
Anonymous
Read full review
ScreenShots

AnswerDash Screenshots

Screenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of AnswerDash Analytics - Benefits to your businessScreenshot of AnswerDash Analytics - Daily Usage

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.