What users are saying about
5 Ratings
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Score 7.3 out of 101
2 Ratings
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Score 8 out of 101

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Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher profile photo

Feature Rating Comparison

Remote Administration

AnswerDash
DeskRoll Remote Desktop
8.2
Screen sharing
AnswerDash
DeskRoll Remote Desktop
9.0
File transfer
AnswerDash
DeskRoll Remote Desktop
8.0
Instant message
AnswerDash
DeskRoll Remote Desktop
7.0
Over-the-Internet remote session
AnswerDash
DeskRoll Remote Desktop
9.0
Initiate remote control from mobile
AnswerDash
DeskRoll Remote Desktop
8.0
Multi-platform remote control
AnswerDash
DeskRoll Remote Desktop
8.0

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher profile photo

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
Cost, ease of use, file transfer and chat capabilities.
Matt Karcher profile photo

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher profile photo

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AnswerDash Editions & Modules
AnswerDash
Additional Pricing Details

DeskRoll Remote Desktop

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*
1.  per seat
DeskRoll Remote Desktop Editions & Modules
DeskRoll Remote Desktop
Edition
DeskRoll - 1 Month
29.951
DeskRoll - 1 Year
299.51
1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.