AnswerDash vs. Zendesk Suite
AnswerDash vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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AnswerDash | N/A | AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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AnswerDash | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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AnswerDash | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AnswerDash | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
AnswerDash | Zendesk Suite | |
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Likelihood to Recommend | AnswerDash No answers on this topic | Zendesk |
Pros | AnswerDash No answers on this topic | Zendesk |
Cons | AnswerDash No answers on this topic | Zendesk |
Likelihood to Renew | AnswerDash No answers on this topic | Zendesk |
Usability | AnswerDash No answers on this topic | Zendesk |
Reliability and Availability | AnswerDash No answers on this topic | Zendesk |
Performance | AnswerDash No answers on this topic | Zendesk |
Support Rating | AnswerDash No answers on this topic | Zendesk |
Online Training | AnswerDash No answers on this topic | Zendesk |
Implementation Rating | AnswerDash No answers on this topic | Zendesk |
Alternatives Considered | AnswerDash No answers on this topic | Zendesk |
Return on Investment | AnswerDash No answers on this topic | Zendesk |
ScreenShots | AnswerDash Screenshots | Zendesk Suite Screenshots |