What users are saying about
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Top Rated
1269 Ratings
323 Ratings
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Score 7.8 out of 100

UKG Pro

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Top Rated
1269 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Ascentis (discontinued) ranks higher in 1 feature set: Leave and Attendance Management
  • UKG Pro ranks higher in 10 feature sets: Human Resource Management, Payroll Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management, Succession Planning, Recruiting / ATS

Human Resource Management

7.5

Ascentis (discontinued)

75%
8.2

UKG Pro

82%
UKG Pro ranks higher in 7/7 features

Employee demographic data

7.6
76%
137 Ratings
8.8
88%
674 Ratings

Employment history

7.8
78%
140 Ratings
8.4
84%
701 Ratings

Job profiles and administration

7.6
76%
128 Ratings
8.3
83%
677 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
8.1
81%
666 Ratings

Organizational charting

6.3
63%
90 Ratings
7.7
77%
590 Ratings

Organization and location management

7.9
79%
109 Ratings
8.0
80%
603 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
7.9
79%
475 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
8.5

UKG Pro

85%
UKG Pro ranks higher in 5/7 features

Pay calculation

8.3
83%
115 Ratings
9.0
90%
655 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
8.4
84%
303 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
8.6
86%
180 Ratings

Benefit plan administration

7.7
77%
108 Ratings
8.0
80%
596 Ratings

Direct deposit files

9.2
92%
100 Ratings
9.0
90%
649 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
8.5
85%
530 Ratings

Reimbursement management

8.8
88%
51 Ratings
8.0
80%
57 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%
7.8

UKG Pro

78%
Ascentis (discontinued) ranks higher in 3/3 features

Approval workflow

8.5
85%
99 Ratings
8.0
80%
465 Ratings

Balance details

7.8
78%
99 Ratings
7.8
78%
488 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
7.6
76%
402 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%
8.6

UKG Pro

86%
UKG Pro ranks higher in 5/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
8.9
89%
713 Ratings

Update personal information

8.8
88%
151 Ratings
9.0
90%
716 Ratings

View company policy documentation

6.9
69%
110 Ratings
8.7
87%
512 Ratings

Employee recognition

7.1
71%
61 Ratings
7.8
78%
259 Ratings

View job history

8.5
85%
108 Ratings
8.8
88%
700 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%
7.2

UKG Pro

72%
UKG Pro ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
7.2
72%
175 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%
7.2

UKG Pro

72%
UKG Pro ranks higher in 3/3 features

Report builder

6.5
65%
144 Ratings
7.4
74%
657 Ratings

Pre-built reports

7.3
73%
142 Ratings
7.7
77%
669 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
6.6
66%
453 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%
8.2

UKG Pro

82%
UKG Pro ranks higher in 2/2 features

New hire portal

6.5
65%
98 Ratings
8.4
84%
503 Ratings

Manager tracking tools

6.1
61%
76 Ratings
8.1
81%
405 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%
7.8

UKG Pro

78%
UKG Pro ranks higher in 4/4 features

Corporate goal setting

6.5
65%
43 Ratings
7.9
79%
261 Ratings

Individual goal setting

7.5
75%
53 Ratings
7.8
78%
323 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
7.6
76%
226 Ratings

Performance tracking

7.0
70%
50 Ratings
7.7
77%
302 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%
8.1

UKG Pro

81%
UKG Pro ranks higher in 5/5 features

Performance plans

6.2
62%
59 Ratings
8.1
81%
370 Ratings

Performance improvement plans

6.3
63%
50 Ratings
7.8
78%
290 Ratings

Review status tracking

6.7
67%
57 Ratings
8.2
82%
392 Ratings

Review reminders

7.0
70%
55 Ratings
8.1
81%
356 Ratings

Multiple review frequency

5.9
59%
50 Ratings
8.2
82%
299 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%
7.5

UKG Pro

75%
UKG Pro ranks higher in 4/4 features

Create succession plans/pools

6.4
64%
21 Ratings
7.1
71%
137 Ratings

Candidate ranking

6.4
64%
21 Ratings
7.7
77%
143 Ratings

Candidate search

5.4
54%
27 Ratings
7.7
77%
142 Ratings

Candidate development

6.0
60%
23 Ratings
7.5
75%
135 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%
8.1

UKG Pro

81%
UKG Pro ranks higher in 7/7 features

Job Requisition Management

6.7
67%
85 Ratings
8.1
81%
398 Ratings

Company Website Posting

6.5
65%
79 Ratings
8.7
87%
381 Ratings

Publish to Social Media

6.5
65%
59 Ratings
8.0
80%
302 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
8.3
83%
354 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
7.4
74%
293 Ratings

Applicant Tracking

6.4
64%
83 Ratings
8.5
85%
382 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
7.9
79%
356 Ratings

Attribute Ratings

  • Ascentis (discontinued) is rated higher in 1 area: In-Person Training
  • UKG Pro is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Online Training, Implementation Rating, Product Scalability
  • Ascentis (discontinued) and UKG Pro are tied in 1 area: Support Rating

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
8.4

UKG Pro

84%
865 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
9.7

UKG Pro

97%
189 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
7.8

UKG Pro

78%
160 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
9.1

UKG Pro

91%
129 Ratings

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings
8.4

UKG Pro

84%
479 Ratings

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
8.1

UKG Pro

81%
781 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating
7.8

UKG Pro

78%
84 Ratings

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings
8.4

UKG Pro

84%
197 Ratings

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
8.4

UKG Pro

84%
152 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
9.0

UKG Pro

90%
90 Ratings

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

UKG Pro

I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
Tonia Douglas | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

UKG Pro

  • People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
  • Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
  • Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
Richard Grossman | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

UKG Pro

  • From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
Wendy Thompson | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

UKG Pro

UKG Pro 9.7
Based on 189 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 160 answers
There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
Chanel M Nelson, MHRM | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 9.1
Based on 129 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Juan Osegueda | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 479 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 8.1
Based on 781 answers
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Jeremy Johnson | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 84 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 197 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 152 answers
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

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