Atlassian Confluence vs. Conceptboard vs. Miro

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Incentivized

Well suited - 1. Whiteboarding, brainstorming, designing, workshops, etc. 2. Templates - Pretty good repository of ready-to-use templates esp for project management, agile, etc. Less appropriate - 1. Anything that requires integration with existing enterprising software - limitations like no integration with Jira, Asana, etc. 2. Embedding anything related to images, videos, etc. The embed is not very smooth, it lags, and sometimes straight out doesn't work 3. Image search - Many competitors provide this feature and hence Conceptboard lacks here

Incentivized

Actually I answered this question on the first step. Detailing it I’d say that it’s comfortable to use for company education or brainstorm sessions, but I lack of flexibility to use it for operations quick stuff cuz team plans are limited

Incentivized

• Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
• Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
• Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Incentivized

• Great user interface that's very intuitive and easy to use. This is an important aspect of collaboration, brainstorming sessions often involve a lot of people coming from different functions who may not be too familiar with these tools
• Allows users to see real-time changes and actions done by others from sticky notes/comments down to their cursor movements
• Lets users add/attach files and annotate/comment on each directly on the board which skips the hassle of having to look at files using different programs/platforms and referencing on the board

Incentivized

• Makes internal coordination between admin team and tutors extremely painless. It's like a single place where everyone can drop ideas, get updates and notes without loss of context which usually happens in long email threads.
• Versioning and board history are handled very well, which drastically reduces the workload. They help me track how a policy or math guideline has evolved, and also make it easy to revert changes if something doesn't work.
• Comments stick exactly where they are meant to, making internal reviews much clearer. Admins don't have to guess which note refers to which rule or section.
• Exports are clean, so even non-Miro teammates get it instantly.

Incentivized

• UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
• Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
• Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

Incentivized

• The sticky note tool glitches and behaves as if it were moving on a grid.
• PDF upload tool does not work fast. Maybe a PDF merge algorithm could be added.
• The selection area is not visible when dragging the eraser tool.

• As a designer, I miss some more creative features. I can't even get really into designing small things (like paths). Many of my colleagues have already switched to the Figma board because it is possible there.
• Things often get lost in the workflow, especially in teams. Working on the same file often leads to misunderstandings and can be frustrating. For example, if text is accidentally deleted and cannot be recovered, or if images become distorted.
• The scale on the board is missing, which often leads to size differences.

Incentivized

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

Miro saves my day. I would spend at least 4x more time on documenting my projects and work without this tool. It support my day to day role and helps me be successful while saving my capacity. It is not only very easy to start working on it without additional training required, but also adapts to any use case that I might need to implement

Incentivized

Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers

Incentivized

There are some features that I think could be smoother or more dynamic in the free version; for instance, the connection of graphics/text boxes with lines can get a bit messy and a bit limited if you want to do something specific with the line, like a free-drawn element. But this is really minor!

Incentivized

I do not recall having outages or applications error so far, very reliable and available.

Incentivized

I have not encountered events where Miro is not available. It is quite nice and reliable to be fair, even on my freemium version (startup) I don't have reliability issues. It does have sometimes where the screen refresh or "freezes" or "consumes a lot of data" and we have to rewind windows and the likes, this instances are very less

Incentivized

We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.

Incentivized

I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.

Incentivized

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Incentivized

We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

Incentivized

Easy to learn, Miro has a series of videos on YouTube that effectively taught this program to my team members and me. The program is drag-and-drop and works excellently. People pick up on how to use it efficiently, and it's great for organizing ideas more freely. This product is more challenging for some older audiences who are not accustomed to using a touchpad, but for most, it was very easy to use.

Incentivized

We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.

Incentivized

Miro is a superior product with more capabilities and better suited for advanced users. We selected Conceptboard as a short-term solution that was low-cost compared to Miro but allowed users to create boards. Once users are versed in Conceptboard, they are better off using Miro which has more integration, better capabilities, and is overall a more complete product.

Incentivized

Both FigJam and Canva have infinite whiteboarding, but Miro is a much more complete package. FigJam is very fast, but it's also very simplistic in its features. Canva has other qualities, like being more design-heavy, but its whiteboarding feature set is not on par with Miro's. Miro is the only platform that lets a user start a project from a messy brainstorm and bring it to full completion, along with all tasks and deliverables, all on one board.

Incentivized

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Incentivized

Maybe is possible now so... Could be useful to manage in some way source code for the projects? not to edit so when we make solutions with different components in MIro, maybe each component could redirect to the source code of this component

Incentivized

• The AI feature which lets me find relevant documents while reading one document is really beneficial.
• Centralising of knowledge systems is one of the key differentiators for large organisations.
• As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.

Incentivized

• I can say that this tool is unique since its impact on our work team has been one of the best we have ever had since it allows us to exchange ideas in one place through boards, which is more fun with the video call function

Incentivized

• This is one of those platforms where the entire team needs to be bought into it, or it doesn't function as intended. Once we achieved that, it's been a wonderful tool for brainstorming and project management internally.
• Surprisingly, Miro has not allowed us to reduce software; however, it's a worthwhile addition to our tech stack.
• Our team has Miro boards bookmarked, and we know exactly where to go when we have ideas or things that we want to add. It's great to know that we will receive notifications when that happens.

Incentivized