Atlassian Confluence vs. Miro

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Incentivized

It's hands down the best collaboration tool I've used. It's fast and accessible in the browser, easy to use, and intuitive. It's great for getting any stakeholders to use it (with minimal guidance). It does require someone with a clear mind to maintain the boards. I've heard from some others that they get overwhelmed. But if you pair up with an organized person, it's great.

Incentivized

• Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
• Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
• Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Incentivized

• visual collaboration - easy ways to visualize how work can get done
• centralizing documentation - I appreciate how I can centralize and expose all documentation in a board for quick accessibility
• ease of use - I've tried so many other tools that attempt what Miro does, but Miro makes it so easy to create things with its tools available

Incentivized

• UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
• Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
• Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

Incentivized

• Leveraging content on one board across multiple boards could be more user-friendly. I believe this is a new feature, so maybe I just hadn't figured it out yet.
• I wish Miro could use info from another source but (e.g. a document stored in SharePoint) keep the link to that source so that if the source document changes, the doc in Miro would show an out-of-date icon and can be synced (manually or automatically as a preference or action).
• I wish Miro would allow us to place a watermark on the screen. We'd like to brand our workshops with our company logo (and maybe the client's logo) and/or a custom message (like "proprietary info - do not copy") in a corner or edge of the screen.

Incentivized

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

It is part of our daily process. It is used for core functionalities of our day and without Miro, we would need to use multiple other tools and it may not be as effective as just continuing the use of Miro. We would struggle to find a tool that can capture everything that Miro does.

Incentivized

Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers

Incentivized

Due to facilitating over 50 workshops with a range of disciplines and capabilities, I have observed a first-time user get up to speed with basic tools in Miro in minutes. The learning curve for the product feels relatively simple, yet offers more complex functionality if you are willing to dig deeper and play around. One aspect which I myself find challenging is keeping breadth of new features and ways in which Miro can help me and my team, I tend to dismiss the many pop-ups and 'what's new' dialogues due to being in the moment with a task in hand - I wonder how Miro might solve this problem to raise awareness and inform me of new functionality based on my behaviours and interactions with the product

Incentivized

I do not recall having outages or applications error so far, very reliable and available.

Incentivized

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.

Incentivized

I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.

Incentivized

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Incentivized

We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

Incentivized

Easy to learn, Miro has a series of videos on YouTube that effectively taught this program to my team members and me. The program is drag-and-drop and works excellently. People pick up on how to use it efficiently, and it's great for organizing ideas more freely. This product is more challenging for some older audiences who are not accustomed to using a touchpad, but for most, it was very easy to use.

Incentivized

We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.

Incentivized

I’ve used Google Slides, Figma (whiteboarding), Jamboard, Notion, and Google Calendar for planning and organizing content, including scheduling posts for creators. Miro stands out for combining structure, flexibility, and collaboration in a way the others don’t. It’s more dynamic and intuitive than Google Slides for visual thinking, less design-specific than Figma so anyone on the team can use it easily, and more interactive than Notion or Jamboard when it comes to creative ideation and feedback. Compared to Google Calendar, Miro provides a more visual and collaborative approach to planning and organizing, especially for creative tasks. It centralizes several processes into one platform, making it the most complete option for my daily work.

Incentivized

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Incentivized

Maybe is possible now so... Could be useful to manage in some way source code for the projects? not to edit so when we make solutions with different components in MIro, maybe each component could redirect to the source code of this component

Incentivized

• The AI feature which lets me find relevant documents while reading one document is really beneficial.
• Centralising of knowledge systems is one of the key differentiators for large organisations.
• As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.

Incentivized

• We have experienced easy presentation processes since we started using Miro.
• The product has provided us with more effective collaboration solutions and brainstorming features without extra charges.
• Miro has helped us to organise ideas and information in an effective and manageable manner.

Incentivized