508 Ratings
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Score 8.2 out of 100
28 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • FinancialForce PSA ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.7

Atlassian Jira Align

77%
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 12/14 features

Task Management

9.0
90%
21 Ratings
9.0
90%
9 Ratings

Resource Management

8.1
81%
21 Ratings
9.0
90%
10 Ratings

Gantt Charts

7.7
77%
15 Ratings
9.0
90%
10 Ratings

Scheduling

7.6
76%
17 Ratings
9.0
90%
10 Ratings

Workflow Automation

6.7
67%
16 Ratings
9.0
90%
10 Ratings

Team Collaboration

9.5
95%
21 Ratings
9.0
90%
11 Ratings

Support for Agile Methodology

9.3
93%
20 Ratings
9.0
90%
9 Ratings

Support for Waterfall Methodology

5.8
58%
13 Ratings
9.0
90%
9 Ratings

Document Management

6.7
67%
17 Ratings
9.0
90%
10 Ratings

Email integration

7.6
76%
17 Ratings
9.0
90%
10 Ratings

Mobile Access

5.6
56%
14 Ratings
9.0
90%
10 Ratings

Timesheet Tracking

8.4
84%
15 Ratings
9.0
90%
10 Ratings

Change request and Case Management

8.4
84%
19 Ratings
9.0
90%
9 Ratings

Budget and Expense Management

8.0
80%
11 Ratings
9.0
90%
10 Ratings

Professional Services Automation

8.0

Atlassian Jira Align

80%
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 4/4 features

Quotes/estimates

8.3
83%
12 Ratings
9.0
90%
6 Ratings

Invoicing

7.1
71%
12 Ratings
9.0
90%
8 Ratings

Project & financial reporting

8.6
86%
14 Ratings
9.0
90%
10 Ratings

Integration with accounting software

7.9
79%
8 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Atlassian Jira Align is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • FinancialForce PSA is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.8

Atlassian Jira Align

88%
21 Ratings
9.0

FinancialForce PSA

90%
13 Ratings

Likelihood to Renew

9.6

Atlassian Jira Align

96%
2 Ratings
9.0

FinancialForce PSA

90%
3 Ratings

Usability

6.6

Atlassian Jira Align

66%
2 Ratings
8.0

FinancialForce PSA

80%
2 Ratings

Availability

Atlassian Jira Align

N/A
0 Ratings
9.0

FinancialForce PSA

90%
2 Ratings

Performance

Atlassian Jira Align

N/A
0 Ratings
7.0

FinancialForce PSA

70%
2 Ratings

Support Rating

7.1

Atlassian Jira Align

71%
21 Ratings
9.0

FinancialForce PSA

90%
6 Ratings

Implementation Rating

10.0

Atlassian Jira Align

100%
1 Rating
8.0

FinancialForce PSA

80%
2 Ratings

Vendor post-sale

9.0

Atlassian Jira Align

90%
1 Rating

FinancialForce PSA

N/A
0 Ratings

Vendor pre-sale

9.0

Atlassian Jira Align

90%
1 Rating

FinancialForce PSA

N/A
0 Ratings

Likelihood to Recommend

Atlassian

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Read full review

FinancialForce.com

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
Read full review

Pros

Atlassian

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Read full review

FinancialForce.com

  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Read full review

Cons

Atlassian

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Read full review

FinancialForce.com

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
Read full review

Pricing Details

Atlassian Jira Align

Starting Price

$0 per year

Editions & Modules

Atlassian Jira Align editions and modules pricing
EditionModules
Starting Price$27,000.001
Maximum Price$3,987,600.002

Footnotes

  1. per year
  2. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

FinancialForce PSA

Starting Price

Editions & Modules

FinancialForce PSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
    Read full review

    FinancialForce.com

    There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
    Read full review

    Usability

    Atlassian

    Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
    Read full review

    FinancialForce.com

    It is maturing and does what it does well although it is not fully complete.

    Integration to SF is great.

    Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

    There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

    The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

    Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
    Read full review

    Reliability and Availability

    Atlassian

    No answers on this topic

    FinancialForce.com

    We have maybe had 1-2 outages over 3 years.
    Read full review

    Performance

    Atlassian

    No answers on this topic

    FinancialForce.com

    Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
    Read full review

    Support Rating

    Atlassian

    Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
    Read full review

    FinancialForce.com

    Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
    Read full review

    In-Person Training

    Atlassian

    No answers on this topic

    FinancialForce.com

    It was fine.
    Read full review

    Implementation Rating

    Atlassian

    No answers on this topic

    FinancialForce.com

    Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
    Read full review

    Alternatives Considered

    Atlassian

    Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
    Read full review

    FinancialForce.com

    FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
    Read full review

    Return on Investment

    Atlassian

    • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
    • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
    Read full review

    FinancialForce.com

    • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
    • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
    • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
    Read full review

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