What users are saying about
8 Ratings
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Score 5 out of 100
4 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Pandora FMS

Pandora FMS adjusts to the client's need, from a simple configuration of a single server to a complex scenario with high availability support without additional licensing costs.
Guillermo Sanchez | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
Pandora FMS
Dashboards
Aurea CX Platform
6.0
Pandora FMS
Standard reports
Aurea CX Platform
6.0
Pandora FMS
Custom reports
Aurea CX Platform
4.0
Pandora FMS

Process Engine

Aurea CX Platform
5.8
Pandora FMS
Process designer
Aurea CX Platform
6.0
Pandora FMS
Process simulation
Aurea CX Platform
7.0
Pandora FMS
Business rules engine
Aurea CX Platform
5.0
Pandora FMS
SOA support
Aurea CX Platform
5.0
Pandora FMS
Process player
Aurea CX Platform
7.0
Pandora FMS
Model execution
Aurea CX Platform
5.0
Pandora FMS

Collaboration

Aurea CX Platform
4.0
Pandora FMS
Social collaboration tools
Aurea CX Platform
4.0
Pandora FMS

Content Management Capabilties

Aurea CX Platform
4.0
Pandora FMS
Content management
Aurea CX Platform
4.0
Pandora FMS

Network Performance Monitoring

Aurea CX Platform
Pandora FMS
8.0
Automated network device discovery
Aurea CX Platform
Pandora FMS
9.1
Network monitoring
Aurea CX Platform
Pandora FMS
8.2
Baseline threshold calculation
Aurea CX Platform
Pandora FMS
6.4
Alerts
Aurea CX Platform
Pandora FMS
9.1
Network capacity planning
Aurea CX Platform
Pandora FMS
7.3
Packet capture analysis
Aurea CX Platform
Pandora FMS
7.3
Network mapping
Aurea CX Platform
Pandora FMS
7.3
Customizable reports
Aurea CX Platform
Pandora FMS
9.1
Wireless infrastructure monitoring
Aurea CX Platform
Pandora FMS
7.3
Hardware health monitoring
Aurea CX Platform
Pandora FMS
9.1

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Pandora FMS

  • All-in-one software
  • Flexible and easy configuration
  • Multi-platform
  • Design in PERL, CCS and HTML5
Guillermo Sanchez | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Pandora FMS

  • Community version small features
Guillermo Sanchez | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

Pandora FMS

Pandora FMS 9.1
Based on 1 answer
The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.
Guillermo Sanchez | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

Pandora FMS

Before using Pandora FMS, tests were carried out with all these tools:
  • Nagios
  • Zabbix
  • System Center Operations Manager (SCOM)
  • IBM Tivoli
  • PRTG
  • SolarWinds
Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.
Guillermo Sanchez | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Pandora FMS

  • It is a tool with an appropriate cost that allows to have results in a very limited time.
  • Having a health dashboard and alerts of important business in the company is an important differential with any other monitoring solution on the market.
  • Monitoring can be adjusted to the business, considering service SLAs and adjusting the platform according to the needs of each department of the company.
Guillermo Sanchez | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Pandora FMS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Pandora FMS Editions & Modules

Edition
NMS Edition$2,9901
Enterprise Edition$4,2501
  1. 100 nodes
Additional Pricing Details
Licensed for individual nodes (agents), starting from 100 nodes.

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
Pandora FMS
9.1

Support Rating

Aurea CX Platform
Pandora FMS
9.1

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