Aurea Process vs. Pandora FMS

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...

Incentivized

Pandora FMS adjusts to the client's need, from a simple configuration of a single server to a complex scenario with high availability support without additional licensing costs.

• Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
• User-friendly UI
• Relatively painless implementation

Incentivized

• All-in-one software
• Flexible and easy configuration
• Multi-platform
• Design in PERL, CCS and HTML5

• Standard edition is significantly lighter touch than the (pricier) Enterprise version
• There are similar solutions on the market that are competitively prices and offer positive user experience
• Data migration can be tricky at times

Incentivized

• Community version small features

The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.

Before using Pandora FMS, tests were carried out with all these tools:

• Nagios
• Zabbix
• System Center Operations Manager (SCOM)
• IBM Tivoli
• PRTG
• SolarWinds

Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.

• As our customers vary in size and maturity, the ROI ranges accordingly.
• For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
• For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Incentivized

• It is a tool with an appropriate cost that allows to have results in a very limited time.
• Having a health dashboard and alerts of important business in the company is an important differential with any other monitoring solution on the market.
• Monitoring can be adjusted to the business, considering service SLAs and adjusting the platform according to the needs of each department of the company.