What users are saying about
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Top Rated
100 Ratings

Avaya

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Top Rated
100 Ratings
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Score 8 out of 101

Likelihood to Recommend

Avaya

Avaya has always handled the basic functionality for us, so we are very happy with it. I've heard from other companies that left and went with another system and they comment on how now much they miss Avaya.
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Feature Rating Comparison

Contact Center Software

Avaya
8.7
Agent dashboard
Avaya
8.7
Validate callers
Avaya
8.7
Outbound response
Avaya
8.7
Call forwarding
Avaya
9.4
Click-to-call (CTC)
Avaya
9.2
Warm transfer
Avaya
8.7
Predictive dialing
Avaya
8.0
Interactive voice response
Avaya
8.2
REST APIs
Avaya
8.5
Call scripts
Avaya
8.7
Call tracking
Avaya
9.1
Multichannel integration
Avaya
8.8
CRM software integration
Avaya
8.4

Workforce Optimization (WFO)

Avaya
8.9
Inbound call routing
Avaya
9.2
Omnichannel inbound routing
Avaya
9.1
Recording
Avaya
9.0
Quality management
Avaya
9.0
Call analytics
Avaya
8.7
Historical reporting
Avaya
8.9
Live reporting
Avaya
8.7
Customer surveys
Avaya
8.5
Customer interaction analytics
Avaya
8.8

Pros

Avaya

  • Easy management
  • Easy configuration
  • Stability
Michael nabil profile photo

Cons

Avaya

  • Avaya could provide an easier to use Support website. It is hard for us to place correct Service Requests for support on the Avaya Website.
Helen Hironimus profile photo

Likelihood to Renew

Avaya

Avaya 8.9
Based on 12 answers
Avaya continues to be a leader in innovation in the voice arena. Avaya solutions constantly provide new and cutting age technology and new features that are fun to deploy and use.
Michael Goston profile photo

Usability

Avaya

Avaya 8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

Avaya

Avaya 9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
No photo available

Alternatives Considered

Avaya

Price wise Avaya is more convenient.
Michael nabil profile photo

Return on Investment

Avaya

  • Avaya has been a very good investment for our company. We are still working with the same Avaya Voice System for over the past 10 years. We are looking forward to finally being able to upgrade our phone system in the near future.
Helen Hironimus profile photo

Pricing Details

Avaya

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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