What users are saying about
8 Ratings
14 Ratings
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Score 7.9 out of 100
8 Ratings
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Score 9.4 out of 100

Attribute Ratings

  • Plivo is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Avaya OneCloud CPaaS

86%
5 Ratings
10.0

Plivo

100%
2 Ratings

Usability

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
10.0

Plivo

100%
1 Rating

Support Rating

8.2

Avaya OneCloud CPaaS

82%
3 Ratings
9.9

Plivo

99%
3 Ratings

Likelihood to Recommend

Avaya

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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Plivo

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
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Pros

Avaya

  • IVR
  • Text to speech
  • API Support
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Plivo

  • Easy integration
  • Customer service is good
  • Services are prompt
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Cons

Avaya

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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Plivo

  • Providing white label services easily
  • Pricing is a concern
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Pricing Details

Avaya OneCloud CPaaS

Starting Price

Editions & Modules

Avaya OneCloud CPaaS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plivo

    Starting Price

    $0 per SMS recieved

    Editions & Modules

    Plivo editions and modules pricing
    EditionModules
    Voice API Platform0.01001
    Voice API Platform0.00852
    SMS API Platform0.00503
    SMS API Platform04
    Zentrunk - SIP Trunking0.00655
    Zentrunk - SIP Trunking0.00256
    Local Numbers0.507
    Toll Free Numbers1.008
    Short Code5009

    Footnotes

    1. per call made/per minute
    2. per call recieved/per minute
    3. per SMS sent
    4. per SMS recieved
    5. per call made/per minute
    6. per call recieved/per minute
    7. per month
    8. per month
    9. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Usability

    Avaya

    Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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    Plivo

    They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
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    Support Rating

    Avaya

    Avaya OneCloud CPaaS support has been excellent. Specifically:
    • Onboarding new users (licensing)
    • API integration support
    • Client platform support for learners
    • Seamless rollout of new features (and documentation)
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    Plivo

    I sent a question to support via email and within 12 hours heard back in an email. They also provided me a phone number for further help if I could not solve my issue.
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    Alternatives Considered

    Avaya

    We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
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    Plivo

    • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
    • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
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    Return on Investment

    Avaya

    • Time to market
    • Improve customer service
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    Plivo

    • Got better results and users
    • Uptime is a good thing
    • No service interruption helps in working with them
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