What users are saying about
4 Ratings
3 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Avaya OneCloud CPaaS

Following are ideal use case scenarios for Avaya OneCloud CPaaS:
  • Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
  • Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
  • Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
  • Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.
Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:
  • Large Virtual Conference Events
  • Consumer Social Media Gatherings
David James Clarke IV | TrustRadius Reviewer

Plivo

If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
Marvin Drobes | TrustRadius Reviewer

Pros

Avaya OneCloud CPaaS

  • Provides a simple well-designed API for 2-way texting.
  • Enables us to manage multiple clients using a single account.
  • Enables us to bill our clients and monitor their usage easily.
  • Provides rapid setup of numbers and easy scripting of programmatic responses.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Plivo

  • Easy integration
  • Customer service is good
  • Services are prompt
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud CPaaS

  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
Venkatesh Krishnaswamy | TrustRadius Reviewer

Plivo

  • Providing white label services easily
  • Pricing is a concern
Anonymous | TrustRadius Reviewer

Usability

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.
Alan Apawan | TrustRadius Reviewer

Plivo

Plivo 10.0
Based on 1 answer
They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
Marvin Drobes | TrustRadius Reviewer

Support Rating

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS 8.2
Based on 3 answers
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
David James Clarke IV | TrustRadius Reviewer

Plivo

Plivo 8.8
Based on 3 answers
I sent a question to support via email and within 12 hours heard back in an email. They also provided me a phone number for further help if I could not solve my issue.
Marvin Drobes | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CPaaS

No answers on this topic

Plivo

  • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
  • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CPaaS

  • Time to market
  • Improve customer service
Alan Apawan | TrustRadius Reviewer

Plivo

  • Got better results and users
  • Uptime is a good thing
  • No service interruption helps in working with them
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CPaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CPaaS Editions & Modules

Additional Pricing Details

Plivo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Plivo Editions & Modules

Edition
Voice API Platform0.01201
Voice API Platform0.00852
SMS API Platform0.00503
SMS API Platform$04
Zentrunk - SIP Trunking0.00655
Zentrunk - SIP Trunking0.00256
Local Numbers0.807
Toll Free Numbers$17
Short Code$5007
  1. per call made/per minute
  2. per call recieved/per minute
  3. per SMS sent
  4. per SMS recieved
  5. per call made/per minute
  6. per call recieved/per minute
  7. per month
Additional Pricing Details

Add comparison