What users are saying about
4 Ratings
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Score 9.7 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Aviso Insights

It is great if you are working in a sales environment where you need to keep track of your deals and sales pipeline. It's not an application for a company that only has a small sales force, where deals can be tracked manually.
Dan Ronatay | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aviso Insights
Fathom Customer Care
6.2
Agent dashboard
Aviso Insights
Fathom Customer Care
7.0
Validate callers
Aviso Insights
Fathom Customer Care
6.0
Outbound response
Aviso Insights
Fathom Customer Care
6.0
Call forwarding
Aviso Insights
Fathom Customer Care
6.0
Click-to-call (CTC)
Aviso Insights
Fathom Customer Care
7.0
Warm transfer
Aviso Insights
Fathom Customer Care
7.0
Predictive dialing
Aviso Insights
Fathom Customer Care
6.0
Interactive voice response
Aviso Insights
Fathom Customer Care
6.0
REST APIs
Aviso Insights
Fathom Customer Care
6.0
Call scripts
Aviso Insights
Fathom Customer Care
6.0
Call tracking
Aviso Insights
Fathom Customer Care
6.0
Multichannel integration
Aviso Insights
Fathom Customer Care
6.0
CRM software integration
Aviso Insights
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Aviso Insights
Fathom Customer Care
5.2
Inbound call routing
Aviso Insights
Fathom Customer Care
4.0
Omnichannel inbound routing
Aviso Insights
Fathom Customer Care
6.0
Recording
Aviso Insights
Fathom Customer Care
5.0
Quality management
Aviso Insights
Fathom Customer Care
5.0
Call analytics
Aviso Insights
Fathom Customer Care
5.0
Historical reporting
Aviso Insights
Fathom Customer Care
5.0
Live reporting
Aviso Insights
Fathom Customer Care
5.0
Customer surveys
Aviso Insights
Fathom Customer Care
5.0
Customer interaction analytics
Aviso Insights
Fathom Customer Care
7.0

Pros

Aviso Insights

  • Predictions
  • Trending
  • Snapshots
Katherine H. | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Aviso Insights

  • It would be great if we are able to customize it fully, there is more information from our CRM that we can use to have more insights on our pipeline reviews.
Dan Ronatay | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Aviso Insights

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Aviso Insights

We were using Aviso and were approached by Clari. We reviewed Clari and went through a POC but still decided to stay with Aviso due to their flexibility in working with the data from Salesforce. Clari required us to create specific fields within Salesforce in order to push the data into the application. Whereas with Aviso, it did not matter what Salesforce object the data was on, they were able to pull the data in to the application without any customization in Salesforce itself.
Katherine H. | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Aviso Insights

  • Positive impact: better visibility on the stages of our deals, more accurate forecasting of sales numbers.
  • Negative impact: we have another tool to use together with our CRM instead of keeping it all in one place.
Dan Ronatay | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Aviso Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aviso Insights Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aviso Insights
9.9
Fathom Customer Care
8.0

Support Rating

Aviso Insights
Fathom Customer Care
8.0

Add comparison