What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 2 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
Avochato
It does really well for accessible communication with many individuals and is a great tool for quick status updates when needed. Some individuals do not do well with the idea of not communicating to a specific purpose and while that is not an issue that Avochato can manage, it is one that makes assimilation a bit more difficult.

Verified User
Director in Customer Service
Higher Education Company, 1001-5000 employeesShopperTrak
ShopperTrak is excellent at measuring inbound and outbound traffic. Their technology works well and is very accurate. Comparing this data to sales allows our team to see conversion and shopper to associate ratios, which help us make educated business decisions.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesPros
Avochato
- Broadcasting, You can broadcast depending on tags or selecting specific contacts and even send the broadcast right away or schedule it for delivery. Once it's out you can see who received it and who responded and get your insights from that.
- It lets you categorize your contacts with the tag feature, you can create and add as many tags as you wish and need and then go to those tags to access selected contacts and see how everything is going on a market, target, area, anything.
- Unlimited history! A contact that you got a hold of 2 years ago through Avochato, you can still see all the calls, messages, voice mails between the company and them.
Relationship manager and recruiter
AquacultureTalentHuman Resources, 1-10 employees
ShopperTrak
- Count inbound and outbound traffic
- Compare traffic to location specific sales.
- Detailed dashboards with at a glance actionable content.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesCons
Avochato
- It was a bit clunky to figure out the scheduling function in the beginning, this could be improved
- Removing notifications for messages that are sent out and already managed.
- The system keeps all communication in one location, it would be helpful if the outbound messages were in one organized area and the incoming messages in a separate.

Verified User
Director in Customer Service
Higher Education Company, 1001-5000 employeesShopperTrak
- Updated end users when enhancements are implemented.
- User specific reporting.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesSupport Rating
Avochato
No score
No answers yet
No answers on this topic
ShopperTrak
ShopperTrak 8.0
Based on 1 answer
Our ShopperTrak dedicated customer success manager is great to work with. The Technical Support team is responsive and always willing to help.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesAlternatives Considered
Avochato
We never tried or used any other platform
Relationship manager and recruiter
AquacultureTalentHuman Resources, 1-10 employees
ShopperTrak
No answers on this topic
Return on Investment
Avochato
- Great communication platform that has allowed us to speed up and communicate more effectively

Verified User
Director in Customer Service
Higher Education Company, 1001-5000 employeesShopperTrak
- We now better manage our labor to meet customer traffic.
- We can better measure the impact of promotions we offer.
- At a glance, I can identify stores with the biggest opportunities.

Verified User
Director in Customer Service
Retail Company, 10,001+ employeesPricing Details
Avochato
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
ShopperTrak
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No