Avochato vs ShopperTrak

Likelihood to Recommend

Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation. Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker

Read full review

Ross Twiddy

Chief Executive Officer

Twiddy & Company RealtorsHospitality, 51-200 employees

View all 3 answers on this topic

ShopperTrak is excellent at measuring inbound and outbound traffic. Their technology works well and is very accurate. Comparing this data to sales allows our team to see conversion and shopper to associate ratios, which help us make educated business decisions.

Read full review

Verified User

Director in Customer Service

Retail Company, 10,001+ employees

View all 1 answers on this topic

Pros

Platform for easy monitoring of communication
Ease of use for batching communication to multiple entities at one time
Projecting or pre-scheduling communication in a time pre-determined by our office.

Read full review

Verified User

Director in Customer Service

Higher Education Company, 1001-5000 employees

View all 3 answers on this topic

Count inbound and outbound traffic
Compare traffic to location specific sales.
Detailed dashboards with at a glance actionable content.

Read full review

Verified User

Director in Customer Service

Retail Company, 10,001+ employees

View all 1 answers on this topic

Cons

The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.

Read full review