27 Ratings
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Score 9.5 out of 100
3 Ratings
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Score 10 out of 100

Attribute Ratings

  • Paragon Hard Disk Manager is rated higher in 1 area: Support Rating
  • Axcient x360Recover and Paragon Hard Disk Manager are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Axcient x360Recover

100%
13 Ratings
10.0

Paragon Hard Disk Manager

100%
3 Ratings

Likelihood to Renew

6.6

Axcient x360Recover

66%
10 Ratings

Paragon Hard Disk Manager

N/A
0 Ratings

Usability

7.3

Axcient x360Recover

73%
1 Rating

Paragon Hard Disk Manager

N/A
0 Ratings

Performance

1.0

Axcient x360Recover

10%
2 Ratings

Paragon Hard Disk Manager

N/A
0 Ratings

Support Rating

1.0

Axcient x360Recover

10%
2 Ratings
10.0

Paragon Hard Disk Manager

100%
4 Ratings

Implementation Rating

2.0

Axcient x360Recover

20%
2 Ratings

Paragon Hard Disk Manager

N/A
0 Ratings

Likelihood to Recommend

Axcient x360Recover

Every organization that has data they can't afford to lose needs a solution like this. Axcient makes it simple. The product works 100% so you can sleep well at night knowing you can recover from the worst. The D2C solution is excellent and works well on servers and desktops. Once set up and running you can backups for hourly replication and know that the most you will lose is 1 hour of work.
Al Schleicher | TrustRadius Reviewer

Paragon Hard Disk Manager

The service provided by this platform in data storage and file transfer is highly recommendable. It is easy to learn how it works giving more consumers an opportunity to access and use it without ant difficult. You can customize the storage spaces to get smaller units that be used for file storage with backup plans. It has the capability of compressing data into small datasets that can occupy small storage spaces.
Courtney Plaizier | TrustRadius Reviewer

Pros

Axcient x360Recover

  • Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
  • Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
  • Deploying inside a VMware environment using Windows based serves was painless and quick
  • Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
  • Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
Eric Rise | TrustRadius Reviewer

Paragon Hard Disk Manager

  • When you have a hard drive that is physically failing with CHKDSK errors, it will often somehow still clone it and make it work on the new system.
  • It can take a computer's operating system installation and make it work on dissimilar hardware.
James Buchholz | TrustRadius Reviewer

Cons

Axcient x360Recover

  • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
  • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
  • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
  • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
  • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
  • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
  • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
Anonymous | TrustRadius Reviewer

Paragon Hard Disk Manager

  • Sometimes it does not estimate time to completion properly.
Tom Schmidt | TrustRadius Reviewer

Pricing Details

Axcient x360Recover

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Paragon Hard Disk Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Axcient x360Recover

Axcient x360Recover 6.6
Based on 10 answers
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
Anonymous | TrustRadius Reviewer

Paragon Hard Disk Manager

No score
No answers yet
No answers on this topic

Usability

Axcient x360Recover

Axcient x360Recover 7.3
Based on 1 answer
Easy to use and doesn't require a lot of training.
Chris Kasten | TrustRadius Reviewer

Paragon Hard Disk Manager

No score
No answers yet
No answers on this topic

Support Rating

Axcient x360Recover

Axcient x360Recover 1.0
Based on 2 answers
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
Anonymous | TrustRadius Reviewer

Paragon Hard Disk Manager

Paragon Hard Disk Manager 10.0
Based on 4 answers
I've never had to contact Paragon support which speaks to the quality of their product.
James Buchholz | TrustRadius Reviewer

Implementation Rating

Axcient x360Recover

Axcient x360Recover 2.0
Based on 2 answers
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Richard Meade Jr. | TrustRadius Reviewer

Paragon Hard Disk Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Axcient x360Recover

I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
Vin Campbell | TrustRadius Reviewer

Paragon Hard Disk Manager

Paragon Hard Disk Manager has the most reliable and user effective tools that can be managed under simple environment. It has improved our data storage infrastructure more as compared to other tools. File transfer is faster and the networking system for carrying data are secure from virus and hackers. Data can be easily restored when misplaced or lost with less cost of maintenance.
Courtney Plaizier | TrustRadius Reviewer

Return on Investment

Axcient x360Recover

  • Better customer service when a user deletes a file and needs it restored
  • The return on investment will be seen if a crash/down computer were to come about
  • IT efficiency is the goal, to be covered in the event of a server failure
Anthony Taylor | TrustRadius Reviewer

Paragon Hard Disk Manager

  • Cut time to transition from standard to SSD by over 60%.
  • Cut time to clone from one system to another.
Tom Schmidt | TrustRadius Reviewer

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