Bandwidth vs. ShoutOUT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bandwidth
Score 4.3 out of 10
N/A
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
$0.01
per message
ShoutOUT
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send: personalized alerts promotions reminders short links marketing / promotional campaigns customer feedback collection customer updates conversational messaging team communication in any SMEs including the…
$0.01
per SMS per SMS
Pricing
BandwidthShoutOUT
Editions & Modules
Outbound Messaging
$0.01
per message
Inbound Calling
$0.01
per minute
Outbound Calling
$0.01
per minute
Phone Number
$0.35
per line/per month
Inbound Messaging
Free
per message
Growth
$9.99
per month per SMS
Pro
$19.99
per month per SMS
Starter
Free subscription
per SMS
Offerings
Pricing Offerings
BandwidthShoutOUT
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BandwidthShoutOUT
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BandwidthShoutOUT
Likelihood to Recommend
1.6
(7 ratings)
10.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
BandwidthShoutOUT
Likelihood to Recommend
Bandwidth
Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
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ShoutOUT Labs
If you are mainly using Instagram influencers to promote your business, ShoutOUT works excellent for that. Most of those influencers aren't very tech-savvy, so giving them a coupon code to track their sales and commission them off of that seems to work well. The mass payout feature is pretty simple to use as well, but I wish that you didn't have to do it on a 1-on-1 basis.
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Pros
Bandwidth
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
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ShoutOUT Labs
  • Great for simple, not very tech-savvy influencers or affiliates.
  • Ties in seamlessly to Shopify Plus, which is a must for our organization.
  • Simple dashboard, easy to manage affiliates.
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Cons
Bandwidth
  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
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ShoutOUT Labs
  • Not a vast network of affiliates to choose from if you need them to facilitate that side of your business.
  • Sometimes the tracking by coupon code doesn't seem to work correctly, and the numbers don't match up with what we see on the backend of our Shopify numbers.
  • Could make it easier to add creatives and deep linking for affiliates.
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Likelihood to Renew
Bandwidth
No answers on this topic
ShoutOUT Labs
It works perfectly for what we need it to do. It is very inexpensive, works well, and makes it easy for us to navigate and use. We can easily add new affiliates and create coupons for them to track their sales. For the influencers that are a little more inclined to post product links and go the more traditional affiliate approach, we can certainly provide that option for them and go that route as well. We like the ease and simplicity.
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Support Rating
Bandwidth
No answers on this topic
ShoutOUT Labs
We only had to use it once, but they got back to us very quickly and helped us solve the issue that we had. So, ShoutOUT support is batting 1000% in our book, but that is only 1 out of 1 and may not be enough of a sample size to verify that they are as good as we think.
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Alternatives Considered
Bandwidth
Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
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ShoutOUT Labs
We used Shareasale and Commission Junction in the, and they are awesome to manage your traditional affiliates that run blogs or email campaigns. We would still be using those if we did more of a traditional approach to influencers. But since we moved over to a more influencer based marketing approach, ShoutOut is fantastic and has made it simpler for us and our affiliates.
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Return on Investment
Bandwidth
  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
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ShoutOUT Labs
  • Very positive right off the bat because we dropped our Commission Junction expenses and got most of our bigger affiliates to switch over to keep their sales.
  • Easy to use and much simpler for our affiliate manager to do her work.
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ScreenShots

ShoutOUT Screenshots

Screenshot of Dashboard

Main dashboard displaying the main menu on the left side, credit balance, campaign history, recent campaign analytics, contacts, and purchased sender IDs / mobile numbers, giving a holistic view of the user account with all important data at a glance.Screenshot of SMS compose box

Message compose box to edit the SMS content, add emojis and custom attributes, use saved templates or create new ones, and shorten link using the built-in URL shortener. The mobile phone screen displays how the SMS will look like in the recipient's phone.Screenshot of Campaign analytics

Campaign dashboard displaying all campaigns created to date, with the options to search previous campaigns by name, create new campaigns, and view in detail analytics for each campaign by clicking on them.Screenshot of Contact Segmentation

Group contacts based on their personal data, purchase behaviors, demographics etc. View all added contacts and relevant data as well as created contact groups, with the options to add new contacts, search contacts, download contacts, and filter contacts by  attributes (e.g., location, age, browser).