Likelihood to Recommend I believe this system was overpriced and under-supported. From experience, it is very clunky and lacking features that churches would find helpful. There are no scenarios for which Blackbaud Church Management is well suited. It is not appropriate for churches. I would avoid it at all costs. They were also not willing to assist in moving to another system.
Read full review This software was created for use by churches BUT because you can customize the fields, it has been very effective for other non-profit use. Workshops are geared for church users so I don't usually attend those. It has a LOT of functionality. I am able to import my data from Quickbooks as I utilize that product as well. Since I am not a church and my chart of accounts is pretty complex, I have found it easier to import from Quickbooks rather than the other way around. It is easier for me to control the accounting side of things by doing this way.
Read full review Pros tracks donations for year end giving statements with donation details makes emailing all donors super easy produces labels for mailing newsletters tracks donations by categories I set up you can modify the input boxes to fit your needs....this is especially helpful as I am not a church and it is primarily set up for churches to use. you can create custom reports and save them for future use Read full review Cons Not geared toward churches Missing much functionality In my opinion, horrible and incompetent support No ongoing support for their system Read full review There is too much clicking! Could be MUCH more effective if less clicking was required. This is my biggest complaint! It's not a deterrent to purchasing, and it does not affect its functionality, but is an annoyance that could EASILY be fixed. It can be cumbersome to figure out how to use features but is pretty user friendly. Read full review Alternatives Considered In my opinion, Blackbaud was by far the worst experience we have had with any church management system. We initially moved away from
Shelby Systems to
FellowshipOne . In an attempt to consolidate church management and accounting into a single system, we moved from
FellowshipOne to Blackbaud Church Management to accomplish this. Both
FellowshipOne and Shelby wer far superior systems.
Read full review I don't remember the names but I evaluated other church donor software and Servant Keeper offered the most bang for your buck. It had amazing funtionality but not a super high price tag.
Read full review Return on Investment A negative ROI Difficulty in moving data to another system Caused a lot of extra work to fix all the errors that came in implementation Read full review Because I use the desktop version, there was literally a one time cost and it has given me years of use and function. It has improved my ability to communicate easily and effectively with donors Read full review ScreenShots