Stay away at all costs!
October 30, 2023
Stay away at all costs!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Church Management
From experience, implementation was horrendous. Blackbaud imported all database information even after we went through a detailed process to eliminate unneeded data. Customer support was nonexistent. The system was not geared toward churches. They have since discontinued to support church management and even suggested that we choose another system. We have sine moved to Touchpoint.
- Nothing
- Not geared toward churches
- Missing much functionality
- In my opinion, horrible and incompetent support
- No ongoing support for their system
- Integration with the accounting system
- A negative ROI
- Difficulty in moving data to another system
- Caused a lot of extra work to fix all the errors that came in implementation
In my opinion, Blackbaud was by far the worst experience we have had with any church management system. We initially moved away from Shelby Systems to FellowshipOne. In an attempt to consolidate church management and accounting into a single system, we moved from FellowshipOne to Blackbaud Church Management to accomplish this. Both FellowshipOne and Shelby wer far superior systems.
Do you think Blackbaud Church Management delivers good value for the price?
No
Are you happy with Blackbaud Church Management's feature set?
No
Did Blackbaud Church Management live up to sales and marketing promises?
No
Did implementation of Blackbaud Church Management go as expected?
No
Would you buy Blackbaud Church Management again?
No