BrightGauge vs. Logi Composer (Zoomdata)

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

My marketing team depends on this tool to get insights from our customers and an audience that is interested in our products and services. It is customizable and has easily given us room to modify it to suit our demands. The GUI has simple operations techniques that can be easily mastered by new beginner users. It has helped us incorporate all our marketing techniques and control them from one central source.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• The tools are amazing , text-based code is small in size and easy to distribute to remote sites for a solution if required.
• Developer-grade debugging capabilities greatly assist in isolating issues for quick remediation
• The features are amazing and it offers a broad rage of solution
• It is fast to use and really allow you to explore the data and experiment, i like how rapidly you can play drill down.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Logi Composer should be free for trial period for the student so that they can learn and explore.
• Logi Composer should do some version controlling of the application.
• Should create Mobile application so that User can check their analysis easily.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

Low code platform. Build lightning-fast embedded analytics experiences while accelerating time-to-value – without requiring additional engineering resources.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Logi Analytics has proven to be a very easy-to-use, reliable, and fast-promoting item, especially for quick improvements and outstanding help. The handy dashboard takes into account the ease of setting up and forming a new board. The logical matrix provides the value that end customers need and enables a single report to provide value to meet the diverse needs of many customers. I also had the opportunity to use this amazing tool to achieve most of my report customization goals.

Incentivized