Likelihood to Recommend For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!
Read full review ScheduleFly is well suited for small or large businesses. We have around ten employees, and this works great! If you had a much smaller group to manage/schedule, you might not need something as complex and detailed. For larger groups, this would be perfect and well worth the cost for a subscription.
Read full review Pros When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time. The system is easy to use and the screens are clutter free. The support service offered is easy to access and the staff are friendly and helpful. Read full review It works on your cell phone, which is wonderful! Our workers always have their schedules on hand and easily accessible. ScheduleFly works in real-time, so changes and updates are immediate across all platforms I love the message wall. If someone wants to find a replacement or swap hours, they can do so. Read full review Cons Direct-dial telephone numbers rather than going through the Peninsula helpline numbers. Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time. Read full review It can be costly, depending on the size of your team/staff. Can be complicated and hard for older audience to adapt to and get used to There are some extra features like the weather that aren't necessary and busy up the program. Read full review Support Rating I have never had to use support directly. Still, I love that even though they seem to be a smaller group that runs it, they are very personable in their email correspondence and supply phone numbers and contact information in case we are ever in a bind. It's nice to know that we have the option to contact them and will get personal support if we need it.
Read full review Alternatives Considered I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
Read full review ScheduleFly had a lot of extra features that some of the other scheduling software didn't offer. For example, one of the big draws of ScheduleFly was the ability to switch shifts right in the app. Workers continually need to make changes to their schedules, and it can add a lot of time to our plates as we try to put the puzzle together and make sure all shifts are covered. ScheduleFly gives workers a chance to makeshift and schedule changes on their own and leave leadership out of the picture. I love the display and organization of ScheduleFly too! It just seems a lot more organized and put together than some of the other ones we explored.
Read full review Return on Investment Saved admin time in filing and then searching for documents. Saved admin time in chasing for managers' approvals for holiday requests. Saved admin time in chasing managers/employees to update their profiles. Read full review Keeps everyone organized, which makes the workplace more effective and well-staffed. The older staff doesn't adapt to the program as well and makes things difficult and added a lot of time on our plate to train. Great way to communicate between staff! Read full review ScreenShots