Brightly Asset Essentials™ vs. Sage Fixed Assets

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

I believe that Sage is not suited well for our company because we are too large. To add new users we have to go into all 200+ companies and add their access individually. This is time-consuming and not a good way to manage access.

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• Central Repository.
• Staying up to date on tax law changes.

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

• Adding new users with multiple company access
• Copying users

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

Rather lackluster. Our account manager generally works with Sage's support team and oftentimes finds herself frustrated with a lack of understanding from the support team. Additionally, when IT is attempting to update the system (which from my understanding is a bear of epic complex proportions) they often times find themselves frustrated and at a loss for what needs done.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

[I believe that] Sage is nowhere near as good as Oracle. Oracle is easy to use and administer and the features are much better. The system is cloud-based so there are fewer issues with on-prem or virtual servers.

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized

• It is incredibly difficult to use and our business users generally do not look favorably on it.
• It is relatively low cost, which is a nice feature and lends to quick ROI.

Incentivized