Broadcom DX Unified Infrastructure Management vs. Uptrends

Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.

Incentivized

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.

Incentivized

• Ease of management
• Unified platform
• Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.

Incentivized

• Monitors downtime.
• Waterfall of resources when loading pages.

Incentivized

• I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
• I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.

• Custom alert text option on mail
• The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

Incentivized

Meets our business requirements

Incentivized

Easy to configure and use.

Incentivized

Exceed Expectations.

Incentivized

Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

Incentivized

Plan it out based on your requirements.

Incentivized

All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

Incentivized

• Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
• If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
• IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"

Incentivized

• Ability to monitor uptime.
• Cost savings over competitors.

Incentivized