C2 ITSM vs. eStreamDesk

eStreamDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
C2 ITSM	Score 6.0 out of 10	Mid-Size Companies (51-1,000 employees)	C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…	$44 per month per user
eStreamDesk	Score 10.0 out of 10	N/A	eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.	N/A

Pricing

C2 ITSM

eStreamDesk

Editions & Modules

Named License: $44
per month per user
Concurrent Licenses: $60
per month per user

No answers on this topic

Offerings

Pricing Offerings
C2 ITSM	eStreamDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

$6,000 per installation

No setup fee

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.

All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

More Pricing Information

Community Pulse
	C2 ITSM	eStreamDesk
Top Pros	Pro Service management Pro Reliable customer Pro Customer support	Pro Easy to implement Pro Rules engine Pro Simple and effective
Top Cons	Minus Features are hard Minus Little bugs Minus Proper training	Minus Reasonable price

Features

C2 ITSM

eStreamDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	C2 ITSM - Ratings	eStreamDesk 10.0 1 Ratings 23% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	C2 ITSM - Ratings	eStreamDesk 10.0 1 Ratings 26% above category average
Customer portal	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	C2 ITSM	eStreamDesk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.2 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	C2 ITSM	eStreamDesk
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (1 ratings)

User Testimonials
	C2 ITSM	eStreamDesk
Likelihood to Recommend	Sherweb No answers on this topic	eStreamDesk The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests. Incentivized Verified User Anonymous Read full review
Pros	Sherweb No answers on this topic	eStreamDesk It is very easy to implement in small and medium enterprises. The rules engine is simple and effective. 100% usable right out of the box. API simple and functional integration. Verified User Anonymous Read full review
Cons	Sherweb No answers on this topic	eStreamDesk No complaints - it does what it is expected to do at a very reasonable price. Verified User Anonymous Read full review
Likelihood to Renew	Sherweb No answers on this topic	eStreamDesk No complaints at all. Great cost. eStreamDesk does the job. Verified User Anonymous Read full review
Alternatives Considered	Sherweb No answers on this topic	eStreamDesk I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish. Verified User Anonymous Read full review
ScreenShots	C2 ITSM Screenshots