What users are saying about
47 Ratings
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Score 7.1 out of 100
13 Ratings
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Score 6.6 out of 100

Feature Set Ratings

    Incident and problem management

    8.6

    CA Service Management

    86%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    Expert directory

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Service restoration

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Self-service tools

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    ITSM asset management

    9.2

    CA Service Management

    92%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Configuration mangement

    9.7
    97%
    6 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Change management

    9.1

    CA Service Management

    91%

    Opsview Monitor

    Feature Set Not Supported
    N/A
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Change requests repository

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Change calendar

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Service-level management

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • CA Service Management, with CA Service Desk Manager and Opsview Monitor are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CA Service Management

    90%
    12 Ratings
    9.0

    Opsview Monitor

    90%
    2 Ratings

    Likelihood to Renew

    4.1

    CA Service Management

    41%
    6 Ratings

    Opsview Monitor

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadcom

    It is a suitable tool for a large organization with extensive user needs. It is not for a small shop as it may be over-engineered for smaller organizations that don't have teams that can manage a solution of this size. It does have some significant hardware and configuration needs, but that should not deter customers from deploying it in-house. I've seen it deployed in the cloud as well as in-house; the downside to deploying it as a hosted solution is you're forever at the mercy of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much more money than necessary, so you can't truly get a custom solution and end up with mostly vanilla services (unless you have very deep pockets.)
    Read full review

    Opsview

    If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
    Read full review

    Pros

    Broadcom

    • A large community where, if help is needed, is usually very helpful and quick to respond.
    • Various sites with good information on various issues. If you have a problem, there's a good chance some else already had it and documented it.
    • Fairly easy installation of the product if recommendations are followed and prep-work is done.
    Read full review

    Opsview

    • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
    • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
    • It just works. Most of the housekeeping tasks are completely automated
    • Nice visualizations and dashboards
    Read full review

    Cons

    Broadcom

    • The right-click feature is disabled in this application and users are unable to copy and paste with mouse or touchpad.
    • The application also freezes quite a bit and a user will have to quite often close and reopen browser to get it functioning properly.
    Read full review

    Opsview

    • pricey
    • build in cloud monitoring packs need to be improved
    • smb version is missing some powerfull features
    Read full review

    Pricing Details

    CA Service Management

    Starting Price

    Editions & Modules

    CA Service Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Opsview Monitor

      Starting Price

      Editions & Modules

      Opsview Monitor editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Likelihood to Renew

        Broadcom

        While the concepts of Service Desk and EITM were solid. The user interface, tool capabilities, and integrations fell behind the rest of the industry. Too often it seemed like CA bought and rebranded products without fully integrated them with their other products. It was a coat of paint, without the parts under the hood being updated. The overhead for administration was too high and the reporting capabilities were absolutely amongst the worst I've seen.
        Read full review

        Opsview

        No answers on this topic

        Alternatives Considered

        Broadcom

        We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that had we have foreseen our future requirements... would have chosen ServiceNow or Remedy as our "go-to" ticketing product.
        Read full review

        Opsview

        Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
        Read full review

        Return on Investment

        Broadcom

        • Having CA Service Desk Manager within the company has increased the satisfaction of customer service from 68% to 95%. Teams are getting better customer survey scores and making better efforts to meet their SLAs.
        • CA Mobile app has provided agility and collaboration among IT Users and Customers.
        Read full review

        Opsview

        • helps to discover and remediate infrastructure problems quickly
        • helps to present SLA diagrams for clients
        • speeds up deployment proces for new solutions
        Read full review

        Screenshots

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