What users are saying about
44 Ratings
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Score 7 out of 100
13 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

CA Service Management

It is a suitable tool for a large organization with extensive user needs. It is not for a small shop as it may be over-engineered for smaller organizations that don't have teams that can manage a solution of this size. It does have some significant hardware and configuration needs, but that should not deter customers from deploying it in-house. I've seen it deployed in the cloud as well as in-house; the downside to deploying it as a hosted solution is you're forever at the mercy of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much more money than necessary, so you can't truly get a custom solution and end up with mostly vanilla services (unless you have very deep pockets.)
Anonymous | TrustRadius Reviewer

Opsview Monitor

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

CA Service Management
8.6
Opsview Monitor
Organize and prioritize service tickets
CA Service Management
9.7
Opsview Monitor
Expert directory
CA Service Management
8.7
Opsview Monitor
Service restoration
CA Service Management
8.4
Opsview Monitor
Self-service tools
CA Service Management
8.6
Opsview Monitor
Subscription-based notifications
CA Service Management
7.9
Opsview Monitor
ITSM collaboration and documentation
CA Service Management
9.7
Opsview Monitor
ITSM reports and dashboards
CA Service Management
7.5
Opsview Monitor

ITSM asset management

CA Service Management
9.2
Opsview Monitor
Configuration mangement
CA Service Management
9.7
Opsview Monitor
Asset management dashboard
CA Service Management
10.0
Opsview Monitor
Policy and contract enforcement
CA Service Management
8.0
Opsview Monitor

Change management

CA Service Management
9.1
Opsview Monitor
Change requests repository
CA Service Management
9.0
Opsview Monitor
Change calendar
CA Service Management
8.6
Opsview Monitor
Service-level management
CA Service Management
9.5
Opsview Monitor

Pros

CA Service Management

  • A large community where, if help is needed, is usually very helpful and quick to respond.
  • Various sites with good information on various issues. If you have a problem, there's a good chance some else already had it and documented it.
  • Fairly easy installation of the product if recommendations are followed and prep-work is done.
Anonymous | TrustRadius Reviewer

Opsview Monitor

  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
Anonymous | TrustRadius Reviewer

Cons

CA Service Management

  • The right-click feature is disabled in this application and users are unable to copy and paste with mouse or touchpad.
  • The application also freezes quite a bit and a user will have to quite often close and reopen browser to get it functioning properly.
Jamedith Pewu | TrustRadius Reviewer

Opsview Monitor

  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CA Service Management

CA Service Management 4.1
Based on 6 answers
While the concepts of Service Desk and EITM were solid. The user interface, tool capabilities, and integrations fell behind the rest of the industry. Too often it seemed like CA bought and rebranded products without fully integrated them with their other products. It was a coat of paint, without the parts under the hood being updated. The overhead for administration was too high and the reporting capabilities were absolutely amongst the worst I've seen.
Curt Melancon, CBAP, ITIL, CSSGB | TrustRadius Reviewer

Opsview Monitor

No score
No answers yet
No answers on this topic

Alternatives Considered

CA Service Management

We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that had we have foreseen our future requirements... would have chosen ServiceNow or Remedy as our "go-to" ticketing product.
Anonymous | TrustRadius Reviewer

Opsview Monitor

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
Anonymous | TrustRadius Reviewer

Return on Investment

CA Service Management

  • Having CA Service Desk Manager within the company has increased the satisfaction of customer service from 68% to 95%. Teams are getting better customer survey scores and making better efforts to meet their SLAs.
  • CA Mobile app has provided agility and collaboration among IT Users and Customers.
Farooq Hussain | TrustRadius Reviewer

Opsview Monitor

  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
Anonymous | TrustRadius Reviewer

Screenshots

CA Service Management

Pricing Details

CA Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opsview Monitor

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

CA Service Management
9.0
Opsview Monitor
9.0

Likelihood to Renew

CA Service Management
4.1
Opsview Monitor

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