What users are saying about
11 Ratings
2 Ratings
11 Ratings
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Score 9.5 out of 100
2 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Calibre

Calibre is the right tool if you have a a need for a shared knowledge management system whereby users can collectively access a shared pool of digital content. It eliminates scattered resources that your user base may have and replaces them with a single repository with version management that serves all major devices. The only situation I wouldn't suggest using library is when you have vast digital media libraries that contain DRM. Calibre doesn't handle DRM well. We've largely avoided this problem because our library is from DRM free publishers.
Anonymous | TrustRadius Reviewer

SpiceCSM

SpiceCSM is very well suited for supporting agents that support different skills/campaigns. I cant think of any specific instances where SpiceCSM is less appropriate.
Anonymous | TrustRadius Reviewer

Pros

Calibre

  • Reformatting publications.
  • eBook editing.
  • Publication organization.
Julia Dye | TrustRadius Reviewer

SpiceCSM

  • Personalization
  • Segment Skills/Campaigns
  • Support for issues
Anonymous | TrustRadius Reviewer

Cons

Calibre

  • The UI is ancient and was cumbersome even then.
  • The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
  • It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.
Randolph Ramirez | TrustRadius Reviewer

SpiceCSM

  • Errors during record search
  • Errors during screenpop
  • Inability to copy KB unless you attach it to a case
Anonymous | TrustRadius Reviewer

Usability

Calibre

No score
No answers yet
No answers on this topic

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
SpiceCSM is user friendly and ties in nicely to our NICE inContact platform
Anonymous | TrustRadius Reviewer

Support Rating

Calibre

Calibre 8.4
Based on 3 answers
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
Anonymous | TrustRadius Reviewer

SpiceCSM

SpiceCSM 9.0
Based on 1 answer
Someone is always available to assist or answer questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Calibre

Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
Paul Li | TrustRadius Reviewer

SpiceCSM

Salesforce and Zendesk. I like SpiceCSM better.
Anonymous | TrustRadius Reviewer

Return on Investment

Calibre

  • Saves hours of time each week.
  • Updates as we need so we're always at the industry standard.
Julia Dye | TrustRadius Reviewer

SpiceCSM

  • Increased productivity
  • Less after call work time
  • Improved reporting
Anonymous | TrustRadius Reviewer

Pricing Details

Calibre

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SpiceCSM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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