What users are saying about
2 Ratings
3 Ratings
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Score 9 out of 100
2 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • Call Center Studio ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.5

Call Center Studio

95%
9.4

GoContact

94%
Call Center Studio ranks higher in 8/13 features

Agent dashboard

8.4
84%
2 Ratings
8.9
89%
2 Ratings

Validate callers

9.0
90%
1 Rating
9.9
99%
2 Ratings

Outbound response

9.3
93%
2 Ratings
9.1
91%
2 Ratings

Call forwarding

10.0
100%
2 Ratings
8.9
89%
2 Ratings

Click-to-call (CTC)

10.0
100%
1 Rating
9.0
90%
1 Rating

Warm transfer

9.0
90%
1 Rating
9.9
99%
2 Ratings

Predictive dialing

10.0
100%
2 Ratings
10.0
100%
2 Ratings

Interactive voice response

9.3
93%
2 Ratings
9.1
91%
2 Ratings

REST APIs

9.3
93%
2 Ratings
10.0
100%
1 Rating

Call scripts

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Call tracking

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Multichannel integration

10.0
100%
2 Ratings
9.0
90%
2 Ratings

CRM software integration

9.3
93%
2 Ratings
9.9
99%
2 Ratings

Workforce Optimization (WFO)

9.5

Call Center Studio

95%
9.4

GoContact

94%
Call Center Studio ranks higher in 6/9 features

Inbound call routing

9.3
93%
2 Ratings
9.8
98%
2 Ratings

Omnichannel inbound routing

10.0
100%
1 Rating
9.8
98%
2 Ratings

Recording

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Quality management

9.3
93%
2 Ratings
10.0
100%
1 Rating

Call analytics

9.3
93%
2 Ratings
8.9
89%
2 Ratings

Historical reporting

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Live reporting

9.3
93%
2 Ratings
9.0
90%
2 Ratings

Customer surveys

9.3
93%
2 Ratings
9.0
90%
1 Rating

Customer interaction analytics

9.3
93%
2 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • GoContact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.3

Call Center Studio

93%
2 Ratings
9.9

GoContact

99%
2 Ratings

Usability

Call Center Studio

N/A
0 Ratings
8.0

GoContact

80%
1 Rating

Support Rating

Call Center Studio

N/A
0 Ratings
10.0

GoContact

100%
1 Rating

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Read full review

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Read full review

Pros

Call Center Studio

  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
Read full review

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Read full review

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Read full review

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Read full review

Pricing Details

Call Center Studio

Starting Price

$0

Editions & Modules

Call Center Studio editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GoContact

    Starting Price

    Editions & Modules

    GoContact editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Call Center Studio

      No answers on this topic

      GoContact

      Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
      Read full review

      Support Rating

      Call Center Studio

      No answers on this topic

      GoContact

      Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
      Read full review

      Alternatives Considered

      Call Center Studio

      cloud based and more flexible.
      Read full review

      GoContact

      Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
      Read full review

      Return on Investment

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      GoContact

      • Fast Implementation during COVID19
      • Fair Retribution Model
      • Techincal Support easy to acess
      Read full review

      Screenshots

      Add comparison