What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Center Studio
9.7
GoContact
9.1
Agent dashboard
Call Center Studio
7.0
GoContact
8.0
Outbound response
Call Center Studio
10.0
GoContact
10.0
Call forwarding
Call Center Studio
10.0
GoContact
8.0
Predictive dialing
Call Center Studio
10.0
GoContact
10.0
Interactive voice response
Call Center Studio
10.0
GoContact
10.0
REST APIs
Call Center Studio
10.0
GoContact
Call scripts
Call Center Studio
10.0
GoContact
9.0
Call tracking
Call Center Studio
10.0
GoContact
9.0
Multichannel integration
Call Center Studio
10.0
GoContact
9.0
CRM software integration
Call Center Studio
10.0
GoContact
9.0
Validate callers
Call Center Studio
GoContact
9.0
Warm transfer
Call Center Studio
GoContact
9.0

Workforce Optimization (WFO)

Call Center Studio
10.0
GoContact
8.5
Inbound call routing
Call Center Studio
10.0
GoContact
8.0
Recording
Call Center Studio
10.0
GoContact
9.0
Quality management
Call Center Studio
10.0
GoContact
Call analytics
Call Center Studio
10.0
GoContact
8.0
Historical reporting
Call Center Studio
10.0
GoContact
9.0
Live reporting
Call Center Studio
10.0
GoContact
9.0
Customer surveys
Call Center Studio
10.0
GoContact
Customer interaction analytics
Call Center Studio
10.0
GoContact
Omnichannel inbound routing
Call Center Studio
GoContact
8.0

Pros

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Usability

Call Center Studio

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

Call Center Studio

No score
No answers yet
No answers on this topic

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Screenshots

Pricing Details

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Call Center Studio
10.0
GoContact
9.0

Usability

Call Center Studio
GoContact
8.0

Support Rating

Call Center Studio
GoContact
10.0

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