2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100

Feature Set Ratings

  • CenterPoint Payroll ranks higher in 1 feature set: Payroll Management

Payroll Management

10.0

CenterPoint Payroll

100%
7.5

Intuit Online Payroll (discontinued)

75%
CenterPoint Payroll ranks higher in 5/7 features

Pay calculation

10.0
100%
1 Rating
8.6
86%
9 Ratings

Benefit plan administration

10.0
100%
1 Rating
8.9
89%
5 Ratings

Direct deposit files

10.0
100%
1 Rating
5.8
58%
9 Ratings

Salary revision and increment management

10.0
100%
1 Rating
9.1
91%
7 Ratings

Reimbursement management

10.0
100%
1 Rating
8.6
86%
8 Ratings

Support for external payroll vendors

N/A
0 Ratings
2.6
26%
6 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
9.2
92%
3 Ratings

Attribute Ratings

  • CenterPoint Payroll is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

CenterPoint Payroll

100%
1 Rating
4.3

Intuit Online Payroll (discontinued)

43%
17 Ratings

Likelihood to Renew

CenterPoint Payroll

N/A
0 Ratings
10.0

Intuit Online Payroll (discontinued)

100%
1 Rating

Usability

CenterPoint Payroll

N/A
0 Ratings
3.8

Intuit Online Payroll (discontinued)

38%
2 Ratings

Support Rating

10.0

CenterPoint Payroll

100%
2 Ratings
2.0

Intuit Online Payroll (discontinued)

20%
8 Ratings

Likelihood to Recommend

Red Wing Software

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
Read full review

Intuit

I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.
Read full review

Pros

Red Wing Software

  • Customization options to meet your company's payroll needs.
  • Excellent customer service and tech support.
  • Logical and easy-to-use user interface.
  • Ability to customize reports and exports.
Read full review

Intuit

  • Integration with QuickBooks Desktop. This is the key strength of IP... it is a complete, native integration and let's you maintain all employee records and time keeping in QuickBooks
  • Job Costing. Another key differentiation -- some payroll outsources say they do true job costing (by work or item code). Don't believe them. If its' not integrated with your accounting system, you will not get "TRUE" job costing. You can get costs ASSIGNED to jobs (which may be fine), but you won't get item level detail in QuickBooks from anyone but Intuit.
  • Variety of Payment options. Use Direct Deposit or manual checks... or whatever you want. Since its in QB, you can make payments any way you want.
  • Cash Flow. This is both good and bad, but IP will not take taxes out of your bank account until they are due. That's different than some other providers that want assurance that you have the tax payments available at the moment you push "SUBMIT."
Read full review

Cons

Red Wing Software

  • Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.
Read full review

Intuit

  • My biggest issue is that they do continue to raise their prices on a regular basis and it makes people feel stuck when there are so many clients already using the system.
  • They do not support roaming employees, so employees that cross over into various tax jurisdictions in one pay period pose a challenge for calculating taxes and pay.
  • The setup can be a bit daunting still if you are not familiar with the system or the various taxes and requirements for reporting.
Read full review

Pricing Details

CenterPoint Payroll

Starting Price

Editions & Modules

CenterPoint Payroll editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Intuit Online Payroll (discontinued)

    Starting Price

    $0 per month

    Editions & Modules

    Intuit Online Payroll (discontinued) editions and modules pricing
    EditionModules
    Core22.50 + $4 per employee1
    Premium37.50 + $8 per employee2
    Elite62.50+ $10 per employee3

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Red Wing Software

    No answers on this topic

    Intuit

    Works perfectly as advertised. Our simple needs are well taken care of.
    Read full review

    Usability

    Red Wing Software

    No answers on this topic

    Intuit

    I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.
    Read full review

    Support Rating

    Red Wing Software

    CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
    Read full review

    Intuit

    The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.
    Read full review

    Alternatives Considered

    Red Wing Software

    We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
    Read full review

    Intuit

    It's a payroll software with decent customer support readily available and direct integration with my accounting tools. This made it a prime fit for me, and made payment and tax reporting relatively simple, and errors readily correctable. It does not have time tracking, and I still believe that this software is overpriced, but it's the best fit for me right now.
    Read full review

    Return on Investment

    Red Wing Software

    • CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
    • Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
    Read full review

    Intuit

    • Positive: Less of a learning curve to train payroll accountants, as they are already familiar with using Intuit. Also, in general there are a larger pool of candidates who know this system than many of the other "niche" lesser known payroll products.
    • Positive: More options to choose from depending on the level of service needed. For example, there is a Full Service offering if needed. This might apply to an organization that doesn't have the resources available or an internal person who has the time/bandwidth to handle the entire company's payroll. Thus, it is possible to cherry pick the level of service needed depending on the type of company/situation.
    • Positive: Good audit trail. This can be extremely important and cost efficient when a business is going through an external audit by an outside CPA firm and the payroll accounting function is undergoing testing (ie. less time required by the external auditor would likely lower their bill for their services).
    Read full review

    Add comparison