CGI Connect vs. NICE CXone
CGI Connect vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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CGI Connect | N/A | CGI Connect allows contact centers to communicate with customers (or debtors) via voice, SMS, email, or web portal. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
CGI Connect | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CGI Connect | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CGI Connect | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CGI Connect | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
CGI Connect | NICE CXone | |
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Likelihood to Recommend | CGI No answers on this topic | NICE Systems |
Pros | CGI No answers on this topic | NICE Systems |
Cons | CGI No answers on this topic | NICE Systems |
Likelihood to Renew | CGI No answers on this topic | NICE Systems |
Usability | CGI No answers on this topic | NICE Systems |
Reliability and Availability | CGI No answers on this topic | NICE Systems |
Performance | CGI No answers on this topic | NICE Systems |
Support Rating | CGI No answers on this topic | NICE Systems |
In-Person Training | CGI No answers on this topic | NICE Systems |
Online Training | CGI No answers on this topic | NICE Systems |
Implementation Rating | CGI No answers on this topic | NICE Systems |
Alternatives Considered | CGI No answers on this topic | NICE Systems |
Scalability | CGI No answers on this topic | NICE Systems |
Return on Investment | CGI No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |