Chat2Desk vs. Oracle Fusion Service
Chat2Desk vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat2Desk | Mid-Size Companies (51-1,000 employees) | Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat… | N/A | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Chat2Desk | Oracle Fusion Service | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat2Desk | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat2Desk | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.2 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.7 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Chat2Desk | Oracle Fusion Service | |
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Likelihood to Recommend | Chat2Desk No answers on this topic | Oracle |
Pros | Chat2Desk No answers on this topic | Oracle |
Cons | Chat2Desk No answers on this topic | Oracle |
Likelihood to Renew | Chat2Desk No answers on this topic | Oracle |
Usability | Chat2Desk No answers on this topic | Oracle |
Reliability and Availability | Chat2Desk No answers on this topic | Oracle |
Performance | Chat2Desk No answers on this topic | Oracle |
Support Rating | Chat2Desk No answers on this topic | Oracle |
In-Person Training | Chat2Desk No answers on this topic | Oracle |
Implementation Rating | Chat2Desk No answers on this topic | Oracle |
Alternatives Considered | Chat2Desk No answers on this topic | Oracle |
Scalability | Chat2Desk No answers on this topic | Oracle |
Return on Investment | Chat2Desk No answers on this topic | Oracle |
ScreenShots | Chat2Desk Screenshots | Oracle Fusion Service Screenshots |