ChowNow vs. Grubhub for Restaurants

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Incentivized

I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.

Incentivized

• menu updating
• receiving customer data
• adding photos to our menu
• submitting refunds/adjustments to customers

Incentivized

• Large network of drivers
• Integrates fully with Toast POS
• Big portion of the third party delivery market

Incentivized

• Better structure of Pizza menus to ease 86 toppings
• The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Incentivized

• Quality of couriers is hit or miss
• Poor customer service
• Hidden fees

Incentivized

I push customers toward ChowNow instead of the references apps because of a) ChowNow has lower commission costs b) ChowNow gives customer data access c) ChowNow allows me to better issue refunds or adjustments. ChowNow however does not provide as much visibility to "new" potential customers. This is just my guess -- there are less average users on the ChowNow app on a nightly basis vs. the UberEats, DoorDash, Grubhubs of the world.

Incentivized

• Returning guests from the email campaigns
• Offering easy to use online ordering has increased sales

Incentivized

• We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
• Delivery as a service built directly into our app
• GH integrates into Toast POS and this saves labor

Incentivized