Likelihood to Recommend We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
Read full review Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.
Read full review Pros Vibrant display Retains mute functionality between headset and speakerphone Consistent and incredibly clear audio Energy saving mode, during nighttime hours Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted! Variety of customizable ringtones Supports up to 10 lines, if needed Built-in camera provides quick and easy access to join any meeting or call in 720p HD Read full review One-touch easy-to-join meeting Supports two TV screens Supports laptop screens on two TV screens without joining a video conference Reduces mess of cables In the room Dolby audio sound quality Speaker and microphone within the same unit on the table Supports wide range of cameras, including their own cameras Easy to clean Robust Read full review Cons So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets. Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions. Read full review Support of three TV screens would be nice In some rooms Read full review Likelihood to Renew i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Read full review This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.
Read full review Usability Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Read full review That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.
Read full review Support Rating Cisco support for me has always been my biggest issue with Cisco. It is very difficult to open a ticket without having your support contact info updated on Cisco Portal, which in most cases, is dependent on resellers getting this done in a timely manner.
Read full review When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.
Read full review Implementation Rating Reduced equipment and infrastructure cost increased productivityEasier network management
Read full review We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.
Read full review Alternatives Considered The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
Read full review The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.
Read full review Return on Investment I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running. Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number. The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check. Read full review 95% reduction in IT support desk requests for help with the equipment High-quality microphone and speaker Robust, smart, clean looking. Supports two TVs Supports a number of cameras Read full review ScreenShots