Webex Contact Center vs. InMoment XI Platform
Webex Contact Center vs. InMoment XI Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
InMoment XI Platform | N/A | InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. | N/A |
Webex Contact Center | InMoment XI Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | InMoment XI Platform | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | InMoment XI Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | InMoment XI Platform | |
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Likelihood to Recommend | 8.6 (23 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | InMoment XI Platform | |
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Likelihood to Recommend | Cisco | InMoment |
Pros | Cisco | InMoment |
Cons | Cisco | InMoment |
Alternatives Considered | Cisco | InMoment No answers on this topic |
Return on Investment | Cisco | InMoment |
ScreenShots | Webex Contact Center Screenshots |