Webex Contact Center vs. Medallia Video
Webex Contact Center vs. Medallia Video
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Medallia Video | N/A | Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change. | N/A |
Webex Contact Center | Medallia Video | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Medallia Video | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Medallia Video | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Jotform Score 8.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Verint Voice of the Customer Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Medallia Video | |
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Likelihood to Recommend | 8.5 (23 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Medallia Video | |
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Likelihood to Recommend | Cisco | Medallia |
Pros | Cisco | Medallia |
Cons | Cisco | Medallia |
Alternatives Considered | Cisco | Medallia No answers on this topic |
Return on Investment | Cisco | Medallia |
ScreenShots | Webex Contact Center Screenshots |