Webex Contact Center vs. Qualtrics XM for Customer Frontlines
Webex Contact Center vs. Qualtrics XM for Customer Frontlines
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Qualtrics XM for Customer Frontlines | N/A | Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business. | N/A |
Webex Contact Center | Qualtrics XM for Customer Frontlines | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Qualtrics XM for Customer Frontlines | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | Qualtrics XM for Customer Frontlines | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | 8.5 (23 ratings) | 8.2 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | Cisco | Qualtrics |
Pros | Cisco | Qualtrics |
Cons | Cisco | Qualtrics |
Alternatives Considered | Cisco | Qualtrics |
Return on Investment | Cisco | Qualtrics |
ScreenShots | Webex Contact Center Screenshots |