What users are saying about
Webex Contact Center
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 43 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
9.1
Webex Contact Center
91%
8.7
StringeeX
87%
StringeeX ranks higher in 8/13 features
StringeeX ranks higher in 8/13 features
Agent dashboard
9.5
95%
13 Ratings
9.1
91%
1 Rating
Validate callers
8.7
87%
13 Ratings
9.1
91%
1 Rating
Outbound response
9.7
97%
10 Ratings
7.3
73%
1 Rating
Call forwarding
8.9
89%
12 Ratings
9.1
91%
1 Rating
Click-to-call (CTC)
9.1
91%
11 Ratings
9.1
91%
1 Rating
Warm transfer
9.6
96%
13 Ratings
7.3
73%
1 Rating
Predictive dialing
8.6
86%
9 Ratings
9.1
91%
1 Rating
Interactive voice response
9.0
90%
11 Ratings
9.1
91%
1 Rating
REST APIs
8.6
86%
11 Ratings
9.1
91%
1 Rating
Call scripts
8.6
86%
13 Ratings
9.1
91%
1 Rating
Call tracking
9.1
91%
12 Ratings
9.1
91%
1 Rating
Multichannel integration
9.2
92%
12 Ratings
9.1
91%
1 Rating
CRM software integration
9.6
96%
11 Ratings
7.3
73%
1 Rating
Workforce Optimization (WFO)
9.3
Webex Contact Center
93%
8.1
StringeeX
81%
Webex Contact Center ranks higher in 9/9 features
Webex Contact Center ranks higher in 9/9 features
Inbound call routing
9.0
90%
11 Ratings
8.2
82%
1 Rating
Omnichannel inbound routing
9.3
93%
12 Ratings
8.2
82%
1 Rating
Recording
9.7
97%
12 Ratings
9.1
91%
1 Rating
Quality management
9.7
97%
11 Ratings
8.2
82%
1 Rating
Call analytics
9.7
97%
12 Ratings
8.2
82%
1 Rating
Historical reporting
8.4
84%
12 Ratings
8.2
82%
1 Rating
Live reporting
9.4
94%
11 Ratings
8.2
82%
1 Rating
Customer surveys
8.7
87%
11 Ratings
7.3
73%
1 Rating
Customer interaction analytics
9.4
94%
10 Ratings
7.3
73%
1 Rating
Attribute Ratings
- Webex Contact Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.6
Webex Contact Center
96%
13 Ratings
8.2
StringeeX
82%
1 Rating
Support Rating
Webex Contact Center
N/A
0 Ratings
7.3
StringeeX
73%
1 Rating
Likelihood to Recommend
Webex Contact Center
It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Unified Communications Engineer
VisionsConnectedTelecommunications, 501-1000 employees
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pros
Webex Contact Center
- Simple and easy to use dashboard
- Auto generation of transcripts
- AI supporting the operator as a virtual assistant
- Well suited for a large number of user
- Customer support

Verified User
Professional in Marketing
Education Management Company, 201-500 employeesStringeeX
- Multiple devices supported.
- Friendly user interface.
- Easily to synchronize data to CRM and ERP.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Cons
Webex Contact Center
- The chat space could be improved within the call rooms to be able to share quick writings.
- In international calls there are usually failures, especially audio.
- Being able to have an unlimited number of users at the same time in basic rooms.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
StringeeX
- It can totally replace the CRM.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Pricing Details
Webex Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—StringeeX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Support Rating
Webex Contact Center
No score
No answers yet
No answers on this topic
StringeeX
StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Alternatives Considered
Webex Contact Center
Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

Verified User
Account Manager in Sales
Information Technology & Services Company, 51-200 employeesStringeeX
StringeeX has more functions that I want.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees
Return on Investment
Webex Contact Center
- It doesn't take a lot of investment to train new Webex users.
- Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
- It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
Researcher/student
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
StringeeX
- Expensive monthly fee.
Sales Executive
VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees