Webex Contact Center vs. StringeeX
Webex Contact Center vs. StringeeX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
StringeeX | Small Businesses (1-50 employees) | StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden… | N/A |
Webex Contact Center | StringeeX | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | StringeeX | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Webex Contact Center | StringeeX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | StringeeX | |
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Likelihood to Recommend | 8.6 (23 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 7.3 (1 ratings) |
Webex Contact Center | StringeeX | |
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Likelihood to Recommend | Cisco | StringeeX |
Pros | Cisco | StringeeX |
Cons | Cisco | StringeeX |
Support Rating | Cisco No answers on this topic | StringeeX |
Alternatives Considered | Cisco | StringeeX |
Return on Investment | Cisco | StringeeX |
ScreenShots | Webex Contact Center Screenshots | StringeeX Screenshots |