What users are saying about
13 Ratings
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Score 7.9 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Webex Contact Center
7.9
StringeeX
8.7
Agent dashboard
Cisco Webex Contact Center
7.0
StringeeX
9.1
Validate callers
Cisco Webex Contact Center
8.8
StringeeX
9.1
Outbound response
Cisco Webex Contact Center
8.6
StringeeX
7.3
Call forwarding
Cisco Webex Contact Center
9.1
StringeeX
9.1
Click-to-call (CTC)
Cisco Webex Contact Center
8.6
StringeeX
9.1
Warm transfer
Cisco Webex Contact Center
7.0
StringeeX
7.3
Predictive dialing
Cisco Webex Contact Center
7.3
StringeeX
9.1
Interactive voice response
Cisco Webex Contact Center
9.1
StringeeX
9.1
REST APIs
Cisco Webex Contact Center
9.1
StringeeX
9.1
Call scripts
Cisco Webex Contact Center
6.4
StringeeX
9.1
Call tracking
Cisco Webex Contact Center
7.3
StringeeX
9.1
Multichannel integration
Cisco Webex Contact Center
7.0
StringeeX
9.1
CRM software integration
Cisco Webex Contact Center
7.3
StringeeX
7.3

Workforce Optimization (WFO)

Cisco Webex Contact Center
8.3
StringeeX
8.1
Inbound call routing
Cisco Webex Contact Center
9.1
StringeeX
8.2
Omnichannel inbound routing
Cisco Webex Contact Center
8.2
StringeeX
8.2
Recording
Cisco Webex Contact Center
6.7
StringeeX
9.1
Quality management
Cisco Webex Contact Center
9.1
StringeeX
8.2
Call analytics
Cisco Webex Contact Center
7.0
StringeeX
8.2
Historical reporting
Cisco Webex Contact Center
7.3
StringeeX
8.2
Live reporting
Cisco Webex Contact Center
9.1
StringeeX
8.2
Customer surveys
Cisco Webex Contact Center
9.1
StringeeX
7.3
Customer interaction analytics
Cisco Webex Contact Center
9.1
StringeeX
7.3

Pros

Cisco Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Cisco Webex Contact Center

  • Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
  • I don’t know why partners have to pay Cisco for script steps.
  • There seem to be very few customers using this platform.
Randall Crumm | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Webex Contact Center
7.0
StringeeX
8.2

Support Rating

Cisco Webex Contact Center
StringeeX
7.3

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