Cisco Webex Contact Center vs StringeeX

Likelihood to Recommend

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).

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Verified User

Account Manager in Sales

Information Technology & Services Company, 51-200 employees

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I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

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Feature Rating Comparison

Cisco Webex Contact Center

StringeeX

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Webex Contact Center

StringeeX

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Cloud collaboration and analytics reporting for calls
Easier and better agent interface and call-recording solution in cloud
Porting of customer inbound toll-free

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Multiple devices supported.
Friendly user interface.
Easily to synchronize data to CRM and ERP.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

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Cons

Integrations like ServiceNow need improvement. You have to have a separate window open for screenpops.
I don’t know why partners have to pay Cisco for script steps.
There seem to be very few customers using this platform.

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Randall Crumm

Sr. IT Manager - Global Unified Communications

Western DigitalComputer Hardware, 10,001+ employees

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It can totally replace the CRM.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

StringeeX 7.3

Based on 1 answer

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

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Alternatives Considered

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.

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Verified User

Account Manager in Sales

Information Technology & Services Company, 51-200 employees

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StringeeX has more functions that I want.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

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Return on Investment

Webex Contact Center will save us on maintenance
No datacenter footprint
No maintenance to be scheduled in-house, which saves our resources and time

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Expensive monthly fee.

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Timmy Đỗ

Sales Executive

VMPC JSC Calcium Carbornate PowderMining & Metals, 11-50 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Cisco Webex Contact Center

StringeeX

Cisco Webex Contact Center

StringeeX