Webex Contact Center vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Contact Center
Score 8.7 out of 10
N/A
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
Webex Contact CenterStringeeX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Webex Contact CenterStringeeX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Webex Contact CenterStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Webex Contact Center
8.1
29 Ratings
3% below category average
StringeeX
8.3
2 Ratings
0% below category average
Agent dashboard9.328 Ratings9.02 Ratings
Validate callers8.726 Ratings8.02 Ratings
Outbound response6.422 Ratings9.02 Ratings
Call forwarding9.026 Ratings9.02 Ratings
Click-to-call (CTC)9.025 Ratings9.02 Ratings
Warm transfer8.527 Ratings7.02 Ratings
Predictive dialing7.017 Ratings7.02 Ratings
Interactive voice response8.322 Ratings6.02 Ratings
REST APIs7.826 Ratings9.02 Ratings
Call scripts8.223 Ratings9.02 Ratings
Call tracking8.026 Ratings8.02 Ratings
Multichannel integration8.026 Ratings9.02 Ratings
CRM software integration7.426 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Webex Contact Center
8.3
26 Ratings
1% above category average
StringeeX
7.2
2 Ratings
13% below category average
Inbound call routing7.825 Ratings8.02 Ratings
Omnichannel inbound routing8.424 Ratings8.02 Ratings
Recording9.025 Ratings7.02 Ratings
Quality management9.021 Ratings7.02 Ratings
Call analytics8.323 Ratings6.02 Ratings
Historical reporting9.125 Ratings6.02 Ratings
Live reporting8.024 Ratings7.02 Ratings
Customer surveys7.523 Ratings8.02 Ratings
Customer interaction analytics7.521 Ratings8.02 Ratings
Best Alternatives
Webex Contact CenterStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex Contact CenterStringeeX
Likelihood to Recommend
8.6
(30 ratings)
8.0
(2 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Webex Contact CenterStringeeX
Likelihood to Recommend
Cisco
We suggest Webex Contact Center is well suited for a contact centre with anything between 10 agents and 1000 agents. If you are already consuming other WebEx or Cisco services (such as Webex Calling) then the Webex Contact Center should be a fairly easy product to introduce into your business. If you want to get up and running with minimal investment then this solution is worth evaluating.
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StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
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Pros
Cisco
  • Things that it does particularly well include a really good UX or UI so that our agents as well as our administrators, can easily provide remote access from agents, new agents, and old agents, manage interactions with customers, and have a good call experience from start to finish.
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StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
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Cons
Cisco
  • Better integration with Webex Calling.
  • More on premise features integrated into the cloud solution.
  • Better documentation for pebble templates.
  • Better information for changes and when new features are available. Instead of having to look on the what’s coming webpage alerts or a pop-up inside Webex control hub would be nice.
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StringeeX
  • It can totally replace the CRM.
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Usability
Cisco
The solution for TTS, ASR, etc. is good. but depend on a third party integration. It would be great if this capabilities were native to the solution. The transcription feature only works for English, so in a global economy it's mandatory to have multi language support for other countries too (i.e.: Spanish and Portuguese)
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StringeeX
No answers on this topic
Support Rating
Cisco
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
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Alternatives Considered
Cisco
Calabrio and Webex Contact Center are both valuable for me working in tandem. They both provide their own information and processes that have become essential in delivering an efficient and effective working environment. They have allowed us to automate processes that were manual and time consuming previously into something that doesn't need hand holding and seems to work as intended.
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StringeeX
The support team is more responsive and addresses issues in a timely manner.
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Return on Investment
Cisco
  • Increasing the number of channels agent can reach out to customers, especially text has shaved off a lot of hours from calling , leaving voicemail and waiting for customers to call back.
  • Less Downtime. No Upgrades or certificate Renewal, so fewer overtime hours.
  • Adoption of new features is now so quick, I don't have to worry about upgrading the Software or even hardware to get new features deployed.
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StringeeX
  • The analytics have helped me better address areas of need with my staff.
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ScreenShots

Webex Contact Center Screenshots

Screenshot of Agent desktop viewScreenshot of View of Analyzer - Dark ModeScreenshot of Contact Center in Control Hub viewScreenshot of Supervisor desktop view

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system