What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
43 Ratings
2 Ratings

Webex Contact Center

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43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Feature Set Ratings

  • Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.1

Webex Contact Center

91%
8.7

StringeeX

87%
StringeeX ranks higher in 8/13 features

Agent dashboard

9.5
95%
13 Ratings
9.1
91%
1 Rating

Validate callers

8.7
87%
13 Ratings
9.1
91%
1 Rating

Outbound response

9.7
97%
10 Ratings
7.3
73%
1 Rating

Call forwarding

8.9
89%
12 Ratings
9.1
91%
1 Rating

Click-to-call (CTC)

9.1
91%
11 Ratings
9.1
91%
1 Rating

Warm transfer

9.6
96%
13 Ratings
7.3
73%
1 Rating

Predictive dialing

8.6
86%
9 Ratings
9.1
91%
1 Rating

Interactive voice response

9.0
90%
11 Ratings
9.1
91%
1 Rating

REST APIs

8.6
86%
11 Ratings
9.1
91%
1 Rating

Call scripts

8.6
86%
13 Ratings
9.1
91%
1 Rating

Call tracking

9.1
91%
12 Ratings
9.1
91%
1 Rating

Multichannel integration

9.2
92%
12 Ratings
9.1
91%
1 Rating

CRM software integration

9.6
96%
11 Ratings
7.3
73%
1 Rating

Workforce Optimization (WFO)

9.3

Webex Contact Center

93%
8.1

StringeeX

81%
Webex Contact Center ranks higher in 9/9 features

Inbound call routing

9.0
90%
11 Ratings
8.2
82%
1 Rating

Omnichannel inbound routing

9.3
93%
12 Ratings
8.2
82%
1 Rating

Recording

9.7
97%
12 Ratings
9.1
91%
1 Rating

Quality management

9.7
97%
11 Ratings
8.2
82%
1 Rating

Call analytics

9.7
97%
12 Ratings
8.2
82%
1 Rating

Historical reporting

8.4
84%
12 Ratings
8.2
82%
1 Rating

Live reporting

9.4
94%
11 Ratings
8.2
82%
1 Rating

Customer surveys

8.7
87%
11 Ratings
7.3
73%
1 Rating

Customer interaction analytics

9.4
94%
10 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

Webex Contact Center

96%
13 Ratings
8.2

StringeeX

82%
1 Rating

Support Rating

Webex Contact Center

N/A
0 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

Webex Contact Center

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Ericson Aragoza | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Pros

Webex Contact Center

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Webex Contact Center

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
J. Eduardo Medina Corona | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Support Rating

Webex Contact Center

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • It doesn't take a lot of investment to train new Webex users.
  • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
  • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
J. Eduardo Medina Corona | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

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