What users are saying about
2 Ratings
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Score 9.5 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Square Customer Engagement
8.0
Customer data management / contact management
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Workflow management
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0
Territory management
Clear C2 C2CRM
8.9
Square Customer Engagement
8.0
Opportunity management
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0
Contract management
Clear C2 C2CRM
10.0
Square Customer Engagement
8.0
Quote & order management
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Interaction tracking
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Channel / partner relationship management
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0

Customer Service & Support

Clear C2 C2CRM
9.6
Square Customer Engagement
Case management
Clear C2 C2CRM
10.0
Square Customer Engagement
Call center management
Clear C2 C2CRM
9.5
Square Customer Engagement
Help desk management
Clear C2 C2CRM
9.5
Square Customer Engagement

Marketing Automation

Clear C2 C2CRM
9.8
Square Customer Engagement
Lead management
Clear C2 C2CRM
10.0
Square Customer Engagement
Email marketing
Clear C2 C2CRM
9.5
Square Customer Engagement

CRM Project Management

Clear C2 C2CRM
9.3
Square Customer Engagement
8.0
Task management
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0
Billing and invoicing management
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Reporting
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Square Customer Engagement
8.0
Forecasting
Clear C2 C2CRM
9.5
Square Customer Engagement
8.0
Pipeline visualization
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Customizable reports
Clear C2 C2CRM
9.0
Square Customer Engagement
8.0

Customization

Clear C2 C2CRM
9.2
Square Customer Engagement
Custom fields
Clear C2 C2CRM
9.5
Square Customer Engagement
Custom objects
Clear C2 C2CRM
9.0
Square Customer Engagement
Scripting environment
Clear C2 C2CRM
9.5
Square Customer Engagement
API for custom integration
Clear C2 C2CRM
9.0
Square Customer Engagement

Security

Clear C2 C2CRM
9.0
Square Customer Engagement
8.0
Single sign-on capability
Clear C2 C2CRM
9.0
Square Customer Engagement
Role-based user permissions
Clear C2 C2CRM
8.9
Square Customer Engagement
8.0

Social CRM

Clear C2 C2CRM
9.5
Square Customer Engagement
Social data
Clear C2 C2CRM
10.0
Square Customer Engagement
Social engagement
Clear C2 C2CRM
9.0
Square Customer Engagement

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Square Customer Engagement
Marketing automation
Clear C2 C2CRM
9.0
Square Customer Engagement
Compensation management
Clear C2 C2CRM
8.0
Square Customer Engagement

Platform

Clear C2 C2CRM
7.0
Square Customer Engagement
8.0
Mobile access
Clear C2 C2CRM
7.0
Square Customer Engagement
8.0

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Square Customer Engagement
9.0

Usability

Clear C2 C2CRM
9.0
Square Customer Engagement

Support Rating

Clear C2 C2CRM
9.0
Square Customer Engagement

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