What users are saying about
4 Ratings
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Score 9.3 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Square Customer Engagement ranks higher in 3 feature sets: Marketing Automation, Security, Platform

Sales Force Automation

8.7

Clear C2 C2CRM

87%
7.1

Square Customer Engagement

71%
Clear C2 C2CRM ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
3 Ratings
9.0
90%
4 Ratings

Workflow management

8.6
86%
3 Ratings
8.0
80%
3 Ratings

Territory management

8.7
87%
3 Ratings
5.0
50%
3 Ratings

Opportunity management

8.3
83%
3 Ratings
4.0
40%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
9.5
95%
3 Ratings

Contract management

8.6
86%
2 Ratings
8.0
80%
4 Ratings

Quote & order management

9.0
90%
3 Ratings
7.0
70%
4 Ratings

Interaction tracking

8.3
83%
2 Ratings
7.7
77%
4 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
6.0
60%
3 Ratings

Customer Service & Support

8.9

Clear C2 C2CRM

89%
7.0

Square Customer Engagement

70%
Clear C2 C2CRM ranks higher in 3/3 features

Case management

9.3
93%
3 Ratings
7.5
75%
2 Ratings

Call center management

8.3
83%
3 Ratings
7.0
70%
2 Ratings

Help desk management

9.0
90%
3 Ratings
6.5
65%
2 Ratings

Marketing Automation

8.9

Clear C2 C2CRM

89%
9.0

Square Customer Engagement

90%
Clear C2 C2CRM ranks higher in 1/2 features

Lead management

9.3
93%
2 Ratings
9.0
90%
2 Ratings

Email marketing

8.6
86%
3 Ratings
9.0
90%
2 Ratings

CRM Project Management

8.5

Clear C2 C2CRM

85%
8.0

Square Customer Engagement

80%
Square Customer Engagement ranks higher in 2/3 features

Task management

9.0
90%
3 Ratings
6.0
60%
3 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
9.5
95%
3 Ratings

Reporting

8.3
83%
3 Ratings
8.5
85%
3 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
8.7

Square Customer Engagement

87%
Clear C2 C2CRM ranks higher in 2/3 features

Forecasting

9.3
93%
3 Ratings
8.0
80%
2 Ratings

Pipeline visualization

9.0
90%
3 Ratings
9.0
90%
2 Ratings

Customizable reports

8.3
83%
3 Ratings
9.0
90%
2 Ratings

Customization

8.7

Clear C2 C2CRM

87%
6.8

Square Customer Engagement

68%
Clear C2 C2CRM ranks higher in 3/4 features

Custom fields

9.0
90%
3 Ratings
3.5
35%
2 Ratings

Custom objects

8.3
83%
2 Ratings
N/A
0 Ratings

Scripting environment

9.0
90%
3 Ratings
7.0
70%
1 Rating

API for custom integration

8.3
83%
2 Ratings
10.0
100%
1 Rating

Security

8.5

Clear C2 C2CRM

85%
9.5

Square Customer Engagement

95%
Square Customer Engagement ranks higher in 2/2 features

Single sign-on capability

8.3
83%
2 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
9.0
90%
3 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
6.7

Square Customer Engagement

67%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
6.5
65%
2 Ratings

Social engagement

8.3
83%
2 Ratings
7.0
70%
2 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
6.0

Square Customer Engagement

60%
Clear C2 C2CRM ranks higher in 1/2 features

Marketing automation

9.0
90%
2 Ratings
10.0
100%
1 Rating

Compensation management

8.0
80%
2 Ratings
2.0
20%
1 Rating

Platform

7.7

Clear C2 C2CRM

77%
9.0

Square Customer Engagement

90%
Square Customer Engagement ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Square Customer Engagement is rated higher in 1 area: Usability

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
8.7

Square Customer Engagement

87%
4 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
9.7

Square Customer Engagement

97%
3 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
7.7

Square Customer Engagement

77%
3 Ratings

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

Square

Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

Square

  • Sales pipeline
  • Customer engagement
  • Marketing
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

Square

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Square Customer Engagement

    Starting Price

    Editions & Modules

    Square Customer Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Clear C2 C2CRM

      I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
      Read full review

      Square

      The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
      Read full review

      Support Rating

      Clear C2 C2CRM

      C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
      Read full review

      Square

      Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
      Read full review

      Alternatives Considered

      Clear C2 C2CRM

      I HIGHLY recommend Clear C2 C2CRM above any other platform.
      Read full review

      Square

      A lot easier to use than Infusionsoft!!
      Read full review

      Return on Investment

      Clear C2 C2CRM

      • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
      • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
      • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
      Read full review

      Square

      • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
      • All of my initial equipment was free and there were no startup costs so my return was immediate.
      • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
      Read full review

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