What users are saying about
21 Ratings
This review does not include a rating.
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
This review does not include a rating.

Feature Set Ratings

    Billing and Claims Management

    8.4

    ClearCare

    84%

    MDLIVE Virtual Medical Office

    Feature Set Not Supported
    N/A
    ClearCare ranks higher in 5/5 features

    Real-time eligibility verification

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Claims management

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Coding

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Patient billing

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Financial Reporting

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Patient Scheduling

    9.0

    ClearCare

    90%

    MDLIVE Virtual Medical Office

    Feature Set Not Supported
    N/A
    ClearCare ranks higher in 5/5 features

    Rule-based scheduling

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Automated appointment reminders

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Automated patient check-in

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Multi-location support

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Calendar interface

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Electronic Medical Records

    8.6

    ClearCare

    86%

    MDLIVE Virtual Medical Office

    Feature Set Not Supported
    N/A
    ClearCare ranks higher in 10/10 features

    Charting / document management

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Templates

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Patient portal

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Mobile/tablet support

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Fax integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with other EMR and PM systems

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow automation

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Speech recognition

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.0
    70%
    5 Ratings
    N/A
    0 Ratings

    E-prescribing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Medical Security and Privacy

    7.3

    ClearCare

    73%

    MDLIVE Virtual Medical Office

    Feature Set Not Supported
    N/A
    ClearCare ranks higher in 4/4 features

    HIPAA compliance

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Role-based permission levels

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Data backups and redundancy

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Local mode / networking failsafe

    2.1
    21%
    3 Ratings
    N/A
    0 Ratings

    Workflow and Scale

    8.7

    ClearCare

    87%

    MDLIVE Virtual Medical Office

    Feature Set Not Supported
    N/A
    ClearCare ranks higher in 3/3 features

    Task tracking

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Specialty-specific workflows

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Multi-office / multi-physician capabilities

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      9.0

      ClearCare

      90%
      11 Ratings

      MDLIVE Virtual Medical Office

      N/A
      0 Ratings

      Usability

      9.0

      ClearCare

      90%
      1 Rating

      MDLIVE Virtual Medical Office

      N/A
      0 Ratings

      Support Rating

      6.0

      ClearCare

      60%
      4 Ratings

      MDLIVE Virtual Medical Office

      N/A
      0 Ratings

      Likelihood to Recommend

      ClearCare

      It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
      Read full review

      MDLIVE

      No answers on this topic

      Pros

      ClearCare

      • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
      • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
      • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
      • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
      • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
      Read full review

      MDLIVE

      No answers on this topic

      Cons

      ClearCare

      • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
      • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
      • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
      • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
      Read full review

      MDLIVE

      No answers on this topic

      Pricing Details

      ClearCare

      Starting Price

      Editions & Modules

      ClearCare editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        MDLIVE Virtual Medical Office

        Starting Price

        Editions & Modules

        MDLIVE Virtual Medical Office editions and modules pricing
        EditionModules

        Footnotes

          Offerings

          Free Trial
          Free/Freemium Version
          Premium Consulting/Integration Services

          Entry-level set up fee?

          No setup fee

          Additional Details

          Usability

          ClearCare

          I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
          Read full review

          MDLIVE

          No answers on this topic

          Support Rating

          ClearCare

          They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
          Read full review

          MDLIVE

          No answers on this topic

          Alternatives Considered

          ClearCare

          This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
          Read full review

          MDLIVE

          No answers on this topic

          Return on Investment

          ClearCare

          • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
          Read full review

          MDLIVE

          No answers on this topic

          Add comparison