What users are saying about
24 Ratings
1 Rating
24 Ratings
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Score 8.7 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Skylead

There are many LinkedIn automation products available, from Chrome extensions to desktop applications, to cloud-based apps like Skylead, and I've used many of them. Skylead stands apart with a simple, intuitive interface that is easy for my clients to use, is very economical compared to others, and is focused on continual improvement and customer service.
Jonathan Rockett | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Skylead
Customer data management / contact management
Close
7.9
Skylead
Workflow management
Close
8.2
Skylead
Territory management
Close
8.0
Skylead
Opportunity management
Close
8.4
Skylead
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Skylead
Contract management
Close
10.0
Skylead
Interaction tracking
Close
7.5
Skylead
Channel / partner relationship management
Close
9.7
Skylead

Customer Service & Support

Close
9.2
Skylead
Case management
Close
8.0
Skylead
Call center management
Close
9.7
Skylead
Help desk management
Close
10.0
Skylead

Marketing Automation

Close
8.9
Skylead
Lead management
Close
7.7
Skylead
Email marketing
Close
10.0
Skylead

CRM Project Management

Close
7.4
Skylead
Task management
Close
5.5
Skylead
Billing and invoicing management
Close
10.0
Skylead
Reporting
Close
6.7
Skylead

CRM Reporting & Analytics

Close
9.3
Skylead
Forecasting
Close
10.0
Skylead
Pipeline visualization
Close
8.0
Skylead
Customizable reports
Close
10.0
Skylead

Customization

Close
8.0
Skylead
Custom fields
Close
8.0
Skylead
Custom objects
Close
10.0
Skylead
Scripting environment
Close
8.0
Skylead
API for custom integration
Close
6.0
Skylead

Security

Close
7.8
Skylead
Single sign-on capability
Close
8.0
Skylead
Role-based user permissions
Close
7.5
Skylead

Social CRM

Close
10.0
Skylead
Social data
Close
10.0
Skylead
Social engagement
Close
10.0
Skylead

Integrations with 3rd-party Software

Close
7.0
Skylead
Marketing automation
Close
7.0
Skylead

Platform

Close
10.0
Skylead
Mobile access
Close
10.0
Skylead

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Skylead

  • Convenient message inbox for responding to new leads.
  • Ability to integrate with CRMs and other 3rd party software for more automation.
  • Smart Sequences that use conditional logic to send LinkedIn messages as well as emails.
  • Customer service is very responsive and super helpful. They are a pleasure to work with.
  • Skylead is constantly improving and adding/updating features based on actual users' input via a feature request forum.
Jonathan Rockett | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Skylead

  • It would be nice to be able to add steps to a sequence in an existing campaign
  • The user hierarchy is a little confusing, in terms of placing my end-user clients under my master account—a little unintuitive
  • Similar to above, it would be nice to have an additional level of user access, for scenarios in which I have a client with multiple salespeople on the platform, each with their own login (as it is now, with access only to their own account), but also have a companywide admin account for a sales manager who has access to all of their accounts with one login (I think they are working on this feature).
Jonathan Rockett | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Skylead

No score
No answers yet
No answers on this topic

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Skylead

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Skylead

No answers on this topic

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Skylead

No answers on this topic

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Skylead

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skylead Editions & Modules

Edition
Basic$100.001
Gold$139.001
Platinum$169.001
  1. per seat
Additional Pricing Details
BASIC includes: -Unlimited profile views -Unlimited connections -Unlimited follow -Unlimited messages -Unlimited active campaigns -Managing multiple accounts -24/7 live support -Account manager -Import CSV campaigns -Targeting by post engagement -Sales Navigator support -LinkedIn Premium support -Chat labeling -Smart inbox -Export phone numbers and emails GOLD Includes: Everything in Basic, plus: -Email automation -Email Discovery & verification PLATINUM includes: Everything in Gold, plus: -Image hyper-personalization in app (No third parties) -GIF hyper-personalization in app (No third parties) -Compatibility with Message, InMail and Email

Rating Summary

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