CloudBlue PSA vs. OpenText Project and Portfolio Management

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

For Project Management, Micro Focus PPM includes all most every feature you need. You can manage your projects using work plans, project health, resource assignments, actuals, and costs. Additionally, you can get required approvals with workflows like sponsor approval or CR approvals. However, at project costing we need to make customizations due to lack of several outsource costs on it.

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Easy to manage tasks among project's stakeholders
• Satifying resource management capabilities
• Complete dashboard (fully customizable screens and integrations)

Incentivized

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• User Interface needs lot of improvement
• Too many clicks required to do the job
• Report creation is horrible

Incentivized

We have many business processes using it along with our project management staff.

Incentivized

GUI needs to be enhanced for today's technical and agile development requirements. It is very cumbersome and out-dated (at some pages)

Incentivized

We have a Change Management Team for internal support of Micro Focus PPM. So, they give close and quick support to our problems. They contact product support when it is necessary. They regularly upgrade the product. Generally, I can say that there is a good support for this product.

Have your methodology defined prior to the vendor coming on board to start any configuration changes.

Incentivized

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

The vision of supporting DevOps, complementary functionalities with other software products of Micro Focus, native support for agile/waterfall methodologies made Micro Focus to be evaluated as more valuable against other PPM products. The complementary functionality with the other enterprise software products of Micro Focus (ALM, ITSM family etc) especially had a major effect on the selection.

Incentivized

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• More Streamlined
• Leadership is very informed now

Incentivized