CloudBlue PSA vs. OpenText Project and Portfolio Management

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

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For Project Management, Micro Focus PPM includes all most every feature you need. You can manage your projects using work plans, project health, resource assignments, actuals, and costs. Additionally, you can get required approvals with workflows like sponsor approval or CR approvals. However, at project costing we need to make customizations due to lack of several outsource costs on it.

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

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• Easy to manage tasks among project's stakeholders
• Satifying resource management capabilities
• Complete dashboard (fully customizable screens and integrations)

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• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

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• User Interface needs lot of improvement
• Too many clicks required to do the job
• Report creation is horrible

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We have many business processes using it along with our project management staff.

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I would like to give 10 but there are lots thing to improve such as difficult to customize report, agile project integration with alm tool, custom financial an dynamic cost /benefit group type, dynamic project indicator and kpi. However it is because of standard already bundle as out of the box feature.

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We have a Change Management Team for internal support of Micro Focus PPM. So, they give close and quick support to our problems. They contact product support when it is necessary. They regularly upgrade the product. Generally, I can say that there is a good support for this product.

phase based delivery and working closely with business and vendor resources are vital

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Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

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HP PPM was more economical than Carasoft. HP PPM was more robust than the Microsoft product

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• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

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• More Streamlined
• Leadership is very informed now

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info