15 Ratings
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Score 8.9 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Contactually, by Compass
9.8
Pega Customer Engagement Suite
7.1
Workflow management
Contactually, by Compass
9.5
Pega Customer Engagement Suite
8.0
Territory management
Contactually, by Compass
8.9
Pega Customer Engagement Suite
6.5
Opportunity management
Contactually, by Compass
9.4
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Pega Customer Engagement Suite
7.3
Contract management
Contactually, by Compass
6.0
Pega Customer Engagement Suite
Quote & order management
Contactually, by Compass
6.0
Pega Customer Engagement Suite
Interaction tracking
Contactually, by Compass
9.8
Pega Customer Engagement Suite
8.7
Channel / partner relationship management
Contactually, by Compass
9.8
Pega Customer Engagement Suite

Customer Service & Support

Contactually, by Compass
9.1
Pega Customer Engagement Suite
8.7
Case management
Contactually, by Compass
9.7
Pega Customer Engagement Suite
8.9
Call center management
Contactually, by Compass
8.0
Pega Customer Engagement Suite
8.8
Help desk management
Contactually, by Compass
9.7
Pega Customer Engagement Suite
8.2

Marketing Automation

Contactually, by Compass
9.7
Pega Customer Engagement Suite
8.0
Lead management
Contactually, by Compass
9.8
Pega Customer Engagement Suite
8.0
Email marketing
Contactually, by Compass
9.5
Pega Customer Engagement Suite
8.0

CRM Project Management

Contactually, by Compass
6.3
Pega Customer Engagement Suite
8.1
Task management
Contactually, by Compass
7.0
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Contactually, by Compass
5.0
Pega Customer Engagement Suite
Reporting
Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Contactually, by Compass
7.0
Pega Customer Engagement Suite
8.0
Forecasting
Contactually, by Compass
7.0
Pega Customer Engagement Suite
Pipeline visualization
Contactually, by Compass
7.0
Pega Customer Engagement Suite
8.1
Customizable reports
Contactually, by Compass
7.0
Pega Customer Engagement Suite
8.0

Customization

Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.7
Custom fields
Contactually, by Compass
7.0
Pega Customer Engagement Suite
8.0
Custom objects
Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.9
Scripting environment
Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.8
API for custom integration
Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.0

Security

Contactually, by Compass
7.5
Pega Customer Engagement Suite
8.1
Single sign-on capability
Contactually, by Compass
9.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Contactually, by Compass
6.0
Pega Customer Engagement Suite
8.1

Social CRM

Contactually, by Compass
8.4
Pega Customer Engagement Suite
7.7
Social data
Contactually, by Compass
9.8
Pega Customer Engagement Suite
7.8
Social engagement
Contactually, by Compass
7.0
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Pega Customer Engagement Suite
7.0
Marketing automation
Contactually, by Compass
9.8
Pega Customer Engagement Suite
7.0

Platform

Contactually, by Compass
9.4
Pega Customer Engagement Suite
8.2
Mobile access
Contactually, by Compass
9.4
Pega Customer Engagement Suite
8.2

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Contactually, by Compass

Pega Customer Engagement Suite

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Pega Customer Engagement Suite
8.0

Likelihood to Renew

Contactually, by Compass
1.0
Pega Customer Engagement Suite

Usability

Contactually, by Compass
7.0
Pega Customer Engagement Suite

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