What users are saying about
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Top Rated
271 Ratings
1 Rating

ConnectWise Manage

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Top Rated
271 Ratings
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Score 7.2 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

ConnectWise Manage

ConnectWise is a feature rich and extremely comprehensive solution for ticketing, invoicing, CRM, and IT relations. It does all of these functions exceedingly well, but it falls short on being user friendly. Getting comfortable in the software requires going through a full week of training modules. While these are well made, and do get users off and running, no helpdesk software should require that much training.
Anonymous | TrustRadius Reviewer

Quixy

Quixy is a best for any organization who is planning to automate their business processes without a need of a 3rd party IT agency or a developer. The platform is suitable for any type of organization be it small, medium or and enterprise who is planning to go digital in a phased approach. Building solutions such as asset management, material management and procurement automation will give you greater visibility and developing apps such as workforce management will help you improve your employee utilization to a greater extent by tracking them in real time.
Rohan Reddy Mandadi | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
8.1
Quixy
Organize and prioritize service tickets
ConnectWise Manage
8.3
Quixy
Expert directory
ConnectWise Manage
8.1
Quixy
Subscription-based notifications
ConnectWise Manage
7.8
Quixy
ITSM collaboration and documentation
ConnectWise Manage
7.5
Quixy
Ticket creation and submission
ConnectWise Manage
8.3
Quixy
Ticket response
ConnectWise Manage
8.6
Quixy

Self Help Community

ConnectWise Manage
6.8
Quixy
External knowledge base
ConnectWise Manage
7.1
Quixy
Internal knowledge base
ConnectWise Manage
6.5
Quixy

Multi-Channel Help

ConnectWise Manage
6.0
Quixy
Customer portal
ConnectWise Manage
7.9
Quixy
IVR
ConnectWise Manage
6.1
Quixy
Social integration
ConnectWise Manage
1.2
Quixy
Email support
ConnectWise Manage
7.7
Quixy
Help Desk CRM integration
ConnectWise Manage
7.1
Quixy

Reporting & Analytics

ConnectWise Manage
Quixy
8.8
Dashboards
ConnectWise Manage
Quixy
8.2
Standard reports
ConnectWise Manage
Quixy
9.1
Custom reports
ConnectWise Manage
Quixy
9.1

Process Engine

ConnectWise Manage
Quixy
8.9
Process designer
ConnectWise Manage
Quixy
9.1
Process simulation
ConnectWise Manage
Quixy
9.1
Business rules engine
ConnectWise Manage
Quixy
8.2
Process player
ConnectWise Manage
Quixy
9.1
Form builder
ConnectWise Manage
Quixy
9.1

Collaboration

ConnectWise Manage
Quixy
7.3
Social collaboration tools
ConnectWise Manage
Quixy
7.3

Pros

ConnectWise Manage

  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway | TrustRadius Reviewer

Quixy

  • The product is easy to understand and the platform helps you build enterprise grade applications within no time.
  • The customer support team is very quick and always available to resolve your queries.
  • The app builder tool is so easy that anyone with basic application knowledge can build apps and publish within hours.
Rohan Reddy Mandadi | TrustRadius Reviewer

Cons

ConnectWise Manage

  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
John Trevino | TrustRadius Reviewer

Quixy

  • I suggest then to have a user community.
  • Online help content can be improved.
  • More ready to use applications can be made available for various industries so that companies can build on top of them instead of building from scratch.
Rohan Reddy Mandadi | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 9.9
Based on 24 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 6.0
Based on 24 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 5.2
Based on 23 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 5 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly responsive and effective.
Sebastian Abbinanti | TrustRadius Reviewer

Quixy

The main reasons to select Quixy was because of the customer support, ease of use, pricing and it was a local company that we could reach out to them anytime. Our implementation team was very comfortable using the platform.
Rohan Reddy Mandadi | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Quixy

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
  • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
Daryn O'Shea | TrustRadius Reviewer

Quixy

  • After implementing quixy, our asset utilization has been improved by 40%.
  • The procurement management app has helped us cut down the vendor selection time by 50%.
  • With the workforce management app in place the resource utilization has improved by 30%.
Rohan Reddy Mandadi | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

Quixy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Quixy Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Manage
6.5
Quixy
9.1

Likelihood to Renew

ConnectWise Manage
9.9
Quixy

Usability

ConnectWise Manage
6.0
Quixy

Reliability and Availability

ConnectWise Manage
9.1
Quixy

Performance

ConnectWise Manage
8.1
Quixy

Support Rating

ConnectWise Manage
5.2
Quixy

Online Training

ConnectWise Manage
6.2
Quixy

Implementation Rating

ConnectWise Manage
1.0
Quixy

Scalability

ConnectWise Manage
8.0
Quixy

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