ConnectWise Manage vs RunMyJobs | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 244 reviews and ratings

Score 6.4 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

ConnectWise Manage

RunMyJobs

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

ConnectWise Manage

RunMyJobs

External knowledge base

Internal knowledge base

ConnectWise Manage

RunMyJobs

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

ConnectWise Manage

RunMyJobs

Multi-platform scheduling

Central monitoring

Logging

Alerts and notifications

Analysis and visualization

Application integration

Pros

Manage's GUI is fantastic and easy to use.
Makes it very simple to create support tickets and organize them.
The different boards in Manage are what really make this product great.
Being able to lay everything out and easily organize to our liking is a huge plus!
Being customer friendly is another aspect I like.
The portal is easy to setup and easy for clients to use.
We use this feature heavily as an MSP.

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Director of IT

W3ITComputer & Network Security, 1-10 employees

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Reporting capabilities.
Capable of tying in multiple applications into job chains.
Mature product.

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Verified User

Manager in Information Technology

Oil & Energy Company, 5001-10,000 employees

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Cons

The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
More customization would be great especially in the PO emails.
The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

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Sebastian Abbinanti

President

The Isidore GroupInformation Technology and Services, 1-10 employees

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Reporting based on different selection criteria
Job delay and failure notifications

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Verified User

Administrator in Information Technology

Semiconductors Company, 1001-5000 employees

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Likelihood to Renew

ConnectWise Manage 10.0

Based on 23 answers

ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.

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Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

ConnectWise Manage 8.0

Based on 15 answers

I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10

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Chief Anxiety Eliminator

Carefree Technology ManagementInformation Technology and Services, 1-10 employees

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RunMyJobs 6.8

Based on 2 answers

I think there is a lot of functionality in this product, and even more that my company could probably benefit from, but not easy to decipher without better documentation or other avenues of exposure. Aside from some bugs here and there, we have been able to integrate SQL processes, SSIS packages, file events, do SOAP calls into ServiceNow (although we don't have true verification if the job completes successfully), create alert emails that email ServiceNow to create incidents for process failures, and many more things, all without actually scheduling our ERP system processes (ran on AS400) in RunMyJobs.

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Application Support Analyst

Core & MainEnvironmental Services, 1001-5000 employees

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Reliability and Availability

ConnectWise Manage 9.1

Based on 3 answers

We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.

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CEO

Stepfar ITComputer & Network Security, 1-10 employees

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No score

No answers yet

No answers on this topic

Performance

ConnectWise Manage 8.1

Based on 6 answers

Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.

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Director of Compliance and Efficiency

Trivalent GroupInformation Technology and Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

ConnectWise Manage 2.8

Based on 12 answers

The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."

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Jennifer Henney

Systems Analyst

Netrix ITInformation Technology and Services, 11-50 employees

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RunMyJobs 5.0

Based on 4 answers

Poor documentation, outdated documentation. Slow turnaround. Lack of knowledge - not much is handled by 1-level support, inability to handle basic questions, problems have to be forwarded to 2-level support.

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System Administrator

Ryder SystemsTransportation/Trucking/Railroad, 10,001+ employees

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Online Training

ConnectWise Manage 6.2

Based on 7 answers

We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.

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Commercial Manager

Solution IPTelecommunications, 11-50 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

ConnectWise Manage 1.0

Based on 3 answers

Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)

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Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.

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CFO and I.T. Guy

IT Guys, LLCComputer & Network Security, 1-10 employees

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Having evaluated and worked in AutoSys and Control-M, we've found RunMyJobs to be an overall superior product.

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Verified User

Manager in Information Technology

Oil & Energy Company, 5001-10,000 employees

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Scalability

ConnectWise Manage 8.0

Based on 6 answers

ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.

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NOC/Design Technician

One2One IncInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Return on Investment

ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

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Carson Hagan, ITILv3

Director Managed Services

LightWire, IncInformation Technology and Services, 11-50 employees

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We can manage jobs for multiple systems and platforms.
For a small company like us this ROI is less than 3 years.
Less maintenance cost as we are using existing SAP license.

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Verified User

Administrator in Information Technology

Semiconductors Company, 1001-5000 employees

View all 4 answers on this topic

Screenshots

See All (5) ConnectWise Manage Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

ConnectWise Manage

RunMyJobs

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