What users are saying about
1 Rating
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Score 7 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • YetiForce CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Platform

Sales Force Automation

6.3

Contactability

63%
8.6

YetiForce CRM

86%
YetiForce CRM ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
1 Rating
9.0
90%
1 Rating

Workflow management

7.0
70%
1 Rating
9.0
90%
1 Rating

Territory management

7.0
70%
1 Rating
9.0
90%
1 Rating

Opportunity management

7.0
70%
1 Rating
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
8.0
80%
1 Rating

Contract management

5.0
50%
1 Rating
9.0
90%
1 Rating

Quote & order management

6.0
60%
1 Rating
8.0
80%
1 Rating

Interaction tracking

7.0
70%
1 Rating
8.0
80%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
8.0
80%
1 Rating

Call center management

5.0
50%
1 Rating
8.0
80%
1 Rating

Help desk management

4.0
40%
1 Rating
8.0
80%
1 Rating

Marketing Automation

6.0

Contactability

60%
7.5

YetiForce CRM

75%
YetiForce CRM ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
8.0
80%
1 Rating

Email marketing

6.0
60%
1 Rating
7.0
70%
1 Rating

CRM Project Management

6.7

Contactability

67%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
9.0
90%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
7.0
70%
1 Rating

Reporting

7.0
70%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
7.7

YetiForce CRM

77%
YetiForce CRM ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
8.0
80%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
7.0
70%
1 Rating

Customizable reports

6.0
60%
1 Rating
8.0
80%
1 Rating

Customization

7.0

Contactability

70%
9.0

YetiForce CRM

90%
YetiForce CRM ranks higher in 4/4 features

Custom fields

7.0
70%
1 Rating
10.0
100%
1 Rating

Custom objects

8.0
80%
1 Rating
10.0
100%
1 Rating

Scripting environment

6.0
60%
1 Rating
8.0
80%
1 Rating

API for custom integration

N/A
0 Ratings
8.0
80%
1 Rating

Security

6.5

Contactability

65%
7.5

YetiForce CRM

75%
YetiForce CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
7.0
70%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
8.0
80%
1 Rating

Social CRM

7.0

Contactability

70%
8.0

YetiForce CRM

80%
Contactability ranks higher in 1/2 features

Social data

6.0
60%
1 Rating
8.0
80%
1 Rating

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

YetiForce CRM

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • YetiForce CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
9.0

YetiForce CRM

90%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

YetiForce CRM Editions & Modules

Edition
YetiForce CRMFree
  1. none
Additional Pricing Details
YetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

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