What users are saying about
1 Ratings
1 Ratings
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Score 7 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
YetiForce CRM
8.6
Customer data management / contact management
Contactability
6.0
YetiForce CRM
9.0
Workflow management
Contactability
7.0
YetiForce CRM
9.0
Territory management
Contactability
7.0
YetiForce CRM
9.0
Opportunity management
Contactability
7.0
YetiForce CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
YetiForce CRM
8.0
Contract management
Contactability
5.0
YetiForce CRM
9.0
Quote & order management
Contactability
6.0
YetiForce CRM
8.0
Interaction tracking
Contactability
7.0
YetiForce CRM
8.0
Channel / partner relationship management
Contactability
6.0
YetiForce CRM

Customer Service & Support

Contactability
4.3
YetiForce CRM
8.0
Case management
Contactability
4.0
YetiForce CRM
8.0
Call center management
Contactability
5.0
YetiForce CRM
8.0
Help desk management
Contactability
4.0
YetiForce CRM
8.0

Marketing Automation

Contactability
6.0
YetiForce CRM
7.5
Lead management
Contactability
6.0
YetiForce CRM
8.0
Email marketing
Contactability
6.0
YetiForce CRM
7.0

CRM Project Management

Contactability
6.7
YetiForce CRM
8.0
Task management
Contactability
6.0
YetiForce CRM
9.0
Billing and invoicing management
Contactability
7.0
YetiForce CRM
7.0
Reporting
Contactability
7.0
YetiForce CRM
8.0

CRM Reporting & Analytics

Contactability
6.3
YetiForce CRM
7.7
Forecasting
Contactability
6.0
YetiForce CRM
8.0
Pipeline visualization
Contactability
7.0
YetiForce CRM
7.0
Customizable reports
Contactability
6.0
YetiForce CRM
8.0

Customization

Contactability
7.0
YetiForce CRM
9.0
Custom fields
Contactability
7.0
YetiForce CRM
10.0
Custom objects
Contactability
8.0
YetiForce CRM
10.0
Scripting environment
Contactability
6.0
YetiForce CRM
8.0
API for custom integration
Contactability
YetiForce CRM
8.0

Security

Contactability
6.5
YetiForce CRM
7.5
Single sign-on capability
Contactability
7.0
YetiForce CRM
7.0
Role-based user permissions
Contactability
6.0
YetiForce CRM
8.0

Social CRM

Contactability
7.0
YetiForce CRM
8.0
Social data
Contactability
6.0
YetiForce CRM
8.0
Social engagement
Contactability
8.0
YetiForce CRM

Integrations with 3rd-party Software

Contactability
7.0
YetiForce CRM
Marketing automation
Contactability
6.0
YetiForce CRM
Compensation management
Contactability
8.0
YetiForce CRM

Platform

Contactability
6.0
YetiForce CRM
8.0
Mobile access
Contactability
6.0
YetiForce CRM
8.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
YetiForce CRM
9.0

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