What users are saying about
7 Ratings
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Contivio.com and Datatrack Eclipse CMS4 are tied in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
8.0

Eclipse CMS4

80%
Datatrack Eclipse CMS4 ranks higher in 11/13 features

Call forwarding

6.0
60%
1 Rating
8.0
80%
1 Rating

Click-to-call (CTC)

9.0
90%
1 Rating
8.0
80%
1 Rating

Warm transfer

9.0
90%
1 Rating
8.0
80%
1 Rating

Call tracking

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM software integration

8.0
80%
1 Rating
8.0
80%
1 Rating

Agent dashboard

N/A
0 Ratings
8.0
80%
1 Rating

Validate callers

N/A
0 Ratings
8.0
80%
1 Rating

Outbound response

N/A
0 Ratings
8.0
80%
1 Rating

Predictive dialing

N/A
0 Ratings
8.0
80%
1 Rating

Interactive voice response

N/A
0 Ratings
8.0
80%
1 Rating

REST APIs

N/A
0 Ratings
8.0
80%
1 Rating

Call scripts

N/A
0 Ratings
8.0
80%
1 Rating

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
8.0

Eclipse CMS4

80%
Datatrack Eclipse CMS4 ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
8.0
80%
1 Rating

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating

Recording

N/A
0 Ratings
8.0
80%
1 Rating

Quality management

N/A
0 Ratings
8.0
80%
1 Rating

Call analytics

N/A
0 Ratings
8.0
80%
1 Rating

Historical reporting

N/A
0 Ratings
8.0
80%
1 Rating

Live reporting

N/A
0 Ratings
8.0
80%
1 Rating

Customer surveys

N/A
0 Ratings
8.0
80%
1 Rating

Customer interaction analytics

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Datatrack Eclipse CMS4 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
8.0

Eclipse CMS4

80%
2 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Macarena Medina | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Macarena Medina | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Macarena Medina | TrustRadius Reviewer

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