What users are saying about
2 Ratings
6 Ratings
2 Ratings
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Score 7.6 out of 100
6 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Eclipse CMS4
Call forwarding
Contivio.com
6.0
Eclipse CMS4
Click-to-call (CTC)
Contivio.com
9.0
Eclipse CMS4
Warm transfer
Contivio.com
9.0
Eclipse CMS4
Call tracking
Contivio.com
8.0
Eclipse CMS4
CRM software integration
Contivio.com
8.0
Eclipse CMS4

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Eclipse CMS4
7.0

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