What users are saying about
2 Ratings
54 Ratings
2 Ratings
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Score 8 out of 100
54 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Sage CRM
9.5
Customer data management / contact management
ConvergeHub
9.0
Sage CRM
10.0
Workflow management
ConvergeHub
9.0
Sage CRM
10.0
Territory management
ConvergeHub
8.0
Sage CRM
10.0
Opportunity management
ConvergeHub
9.0
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Sage CRM
10.0
Contract management
ConvergeHub
8.0
Sage CRM
5.6
Quote & order management
ConvergeHub
9.0
Sage CRM
10.0
Interaction tracking
ConvergeHub
8.0
Sage CRM
10.0
Channel / partner relationship management
ConvergeHub
8.0
Sage CRM
10.0

Customer Service & Support

ConvergeHub
7.0
Sage CRM
10.0
Case management
ConvergeHub
7.0
Sage CRM
10.0
Call center management
ConvergeHub
Sage CRM
10.0
Help desk management
ConvergeHub
Sage CRM
10.0

Marketing Automation

ConvergeHub
9.0
Sage CRM
10.0
Lead management
ConvergeHub
9.0
Sage CRM
10.0
Email marketing
ConvergeHub
9.0
Sage CRM
10.0

CRM Project Management

ConvergeHub
9.0
Sage CRM
10.0
Task management
ConvergeHub
9.0
Sage CRM
10.0
Billing and invoicing management
ConvergeHub
9.0
Sage CRM
10.0
Reporting
ConvergeHub
9.0
Sage CRM
10.0

CRM Reporting & Analytics

ConvergeHub
8.0
Sage CRM
10.0
Pipeline visualization
ConvergeHub
8.0
Sage CRM
10.0
Customizable reports
ConvergeHub
8.0
Sage CRM
10.0
Forecasting
ConvergeHub
Sage CRM
10.0

Customization

ConvergeHub
7.5
Sage CRM
10.0
Custom fields
ConvergeHub
8.0
Sage CRM
10.0
API for custom integration
ConvergeHub
7.0
Sage CRM
10.0
Custom objects
ConvergeHub
Sage CRM
10.0
Scripting environment
ConvergeHub
Sage CRM
10.0

Platform

ConvergeHub
9.0
Sage CRM
10.0
Mobile access
ConvergeHub
9.0
Sage CRM
10.0

Security

ConvergeHub
9.0
Sage CRM
10.0
Role-based user permissions
ConvergeHub
9.0
Sage CRM
10.0
Single sign-on capability
ConvergeHub
Sage CRM
10.0

Social CRM

ConvergeHub
Sage CRM
10.0
Social data
ConvergeHub
Sage CRM
10.0
Social engagement
ConvergeHub
Sage CRM
10.0

Integrations with 3rd-party Software

ConvergeHub
Sage CRM
10.0
Marketing automation
ConvergeHub
Sage CRM
10.0
Compensation management
ConvergeHub
Sage CRM
10.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Sage CRM
9.0

Likelihood to Renew

ConvergeHub
Sage CRM
5.1

Usability

ConvergeHub
Sage CRM
8.3

Performance

ConvergeHub
Sage CRM
8.2

In-Person Training

ConvergeHub
Sage CRM
7.0

Implementation Rating

ConvergeHub
Sage CRM
8.0

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