What users are saying about
2 Ratings
81 Ratings
2 Ratings
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Score 8 out of 100
81 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 4 feature sets: Marketing Automation, CRM Project Management, Platform, Security
  • Sage CRM ranks higher in 4 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization

Sales Force Automation

8.3

ConvergeHub

83%
8.5

Sage CRM

85%
Sage CRM ranks higher in 5/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.8
88%
18 Ratings

Workflow management

9.0
90%
1 Rating
8.3
83%
17 Ratings

Territory management

8.0
80%
1 Rating
8.3
83%
18 Ratings

Opportunity management

9.0
90%
1 Rating
8.5
85%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.5
85%
17 Ratings

Contract management

8.0
80%
1 Rating
8.1
81%
15 Ratings

Quote & order management

9.0
90%
1 Rating
8.5
85%
17 Ratings

Interaction tracking

8.0
80%
1 Rating
8.8
88%
17 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
8.5
85%
17 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
8.3

Sage CRM

83%
Sage CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
8.2
82%
16 Ratings

Call center management

N/A
0 Ratings
8.4
84%
15 Ratings

Help desk management

N/A
0 Ratings
8.4
84%
14 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.4

Sage CRM

84%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.5
85%
17 Ratings

Email marketing

9.0
90%
1 Rating
8.3
83%
16 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.7

Sage CRM

87%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.8
88%
17 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.5
85%
16 Ratings

Reporting

9.0
90%
1 Rating
8.7
87%
14 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.1

Sage CRM

81%
Sage CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
8.1
81%
17 Ratings

Customizable reports

8.0
80%
1 Rating
7.9
79%
18 Ratings

Forecasting

N/A
0 Ratings
8.3
83%
17 Ratings

Customization

7.5

ConvergeHub

75%
8.4

Sage CRM

84%
Sage CRM ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
8.2
82%
18 Ratings

API for custom integration

7.0
70%
1 Rating
8.4
84%
14 Ratings

Custom objects

N/A
0 Ratings
8.1
81%
17 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
16 Ratings

Platform

9.0

ConvergeHub

90%
7.3

Sage CRM

73%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
7.3
73%
17 Ratings

Security

9.0

ConvergeHub

90%
8.3

Sage CRM

83%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
14 Ratings

Single sign-on capability

N/A
0 Ratings
8.2
82%
18 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
8.3

Sage CRM

83%
Sage CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.3
83%
14 Ratings

Social engagement

N/A
0 Ratings
8.3
83%
14 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
8.2

Sage CRM

82%
Sage CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.2
82%
15 Ratings

Compensation management

N/A
0 Ratings
8.1
81%
13 Ratings

Attribute Ratings

  • Sage CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.7

Sage CRM

87%
29 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
5.1

Sage CRM

51%
11 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.6

Sage CRM

86%
12 Ratings

Performance

ConvergeHub

N/A
0 Ratings
8.2

Sage CRM

82%
2 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
8.2

Sage CRM

82%
9 Ratings

In-Person Training

ConvergeHub

N/A
0 Ratings
7.0

Sage CRM

70%
1 Rating

Implementation Rating

ConvergeHub

N/A
0 Ratings
8.0

Sage CRM

80%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Francisco Martinez | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Jeffrey Wallace | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Anonymous | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$33 per month

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.6
Based on 12 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
America Castañeda | TrustRadius Reviewer

Performance

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 9 answers
Sage is typically very easy to interact with on the support side. The wait times are not long and they will help you solve the problem more often than not. An issue that can arise is if an edit needs to be made to your Windows Registry. In my experience, Sage is unwilling to help with those issues even though it is directly required by their program.
David Oliva | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Gary Perkins | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Sage CRM

  • It is very affordable in pricing, compared to competitors
  • Lead management and convertion into prospects is also a very easy process
  • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Luis Brea | TrustRadius Reviewer

Screenshots

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