What users are saying about
152 Ratings
1 Rating
152 Ratings
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Score 8.6 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Email & Online Marketing

    Conversica

    Feature Set Not Supported
    N/A
    6.3

    OutreachPlus

    63%
    OutreachPlus ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Ability to test dynamic content

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Landing pages

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    A/B testing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Email deliverability reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    List management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Conversica is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Conversica

    86%
    95 Ratings
    8.0

    OutreachPlus

    80%
    1 Rating

    Likelihood to Renew

    8.5

    Conversica

    85%
    6 Ratings

    OutreachPlus

    N/A
    0 Ratings

    Usability

    9.0

    Conversica

    90%
    1 Rating

    OutreachPlus

    N/A
    0 Ratings

    Support Rating

    8.9

    Conversica

    89%
    137 Ratings

    OutreachPlus

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Conversica

    80%
    127 Ratings

    OutreachPlus

    N/A
    0 Ratings

    Likelihood to Recommend

    Conversica

    Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
    Maxwell Colburn | TrustRadius Reviewer

    OutreachPlus

    Outreach is well suited for organizations that have a large number of outbound efforts that require a consistent set of records. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.
    Anonymous | TrustRadius Reviewer

    Pros

    Conversica

    • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
    • Conversica is also useful in weeding out leads that are not strong.
    • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
    John Mitzel | TrustRadius Reviewer

    OutreachPlus

    • Consistent messaging.
    • Prospecting.
    • Reporting.
    Anonymous | TrustRadius Reviewer

    Cons

    Conversica

    • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
    • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
    • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
    Anonymous | TrustRadius Reviewer

    OutreachPlus

    • Salesforce integration.
    • Prospect migration.
    • Prospect activity detail.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Conversica

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1,499 per installation

    Conversica Editions & Modules

    Edition
    Starter Edition$1,4991
    1. per installation
    Additional Pricing Details
    A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

    OutreachPlus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    OutreachPlus Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Conversica

    Conversica 8.5
    Based on 6 answers
    Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
    Vinny Poliseno | TrustRadius Reviewer

    OutreachPlus

    No score
    No answers yet
    No answers on this topic

    Usability

    Conversica

    Conversica 9.0
    Based on 1 answer
    Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
    Anonymous | TrustRadius Reviewer

    OutreachPlus

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Conversica

    Conversica 8.9
    Based on 137 answers
    Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
    Anonymous | TrustRadius Reviewer

    OutreachPlus

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Conversica

    Conversica 8.0
    Based on 127 answers
    The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
    Anonymous | TrustRadius Reviewer

    OutreachPlus

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Conversica

    I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
    Anonymous | TrustRadius Reviewer

    OutreachPlus

    We selected Outreach because this software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package. Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Conversica

    • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
    • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
    Kathy Cannon | TrustRadius Reviewer

    OutreachPlus

    • Quicker connection w/leads.
    • Easier streamlined tasks.
    • Increased overall productivity.
    Anonymous | TrustRadius Reviewer

    Screenshots

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