2 Ratings
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Score 9.3 out of 100
11 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo WorkTrack is an amazing tool for small businesses to keep track of work orders and customer information.
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
Hans Hong | TrustRadius Reviewer

Pros

Corrigo Field Service Management (FSM), formerly WorkTrack

  • WorkTrack allows you to keep track of all work orders associated with a customer.
  • WorkTrack allows us to bill immediately for any equipment and service charges.
  • WorkTrack integrates with my existing QuickBooks Online database.
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
Anonymous | TrustRadius Reviewer

Cons

Corrigo Field Service Management (FSM), formerly WorkTrack

  • The only thing that I would change would be the look and feel of the dispatch board.
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
Anonymous | TrustRadius Reviewer

Support Rating

Corrigo Field Service Management (FSM), formerly WorkTrack

Corrigo Field Service Management (FSM), formerly WorkTrack 10.0
Based on 1 answer
It was very simple to set up without any help by using the multitude of videos available. The few times that we have had to call customer service, we have encountered no issues
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

ServiceMax 8.0
Based on 1 answer
Engaged account management. Support is based worldwide but handoffs have not been too painful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Corrigo Field Service Management (FSM), formerly WorkTrack

We researched for a while before stumbling across Corrigo WorkTrack. It has more functions, integrates easily with my existing customer database in QuickBooks Online. The cost and functionality won us over.
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
Hans Hong | TrustRadius Reviewer

Return on Investment

Corrigo Field Service Management (FSM), formerly WorkTrack

  • Quicker turnaround on service call fees and charges
  • Helps reduce repeat service by having previous work orders viewable by technician.
  • Helped us ditch using paper.
Tammy Gutierrez | TrustRadius Reviewer

ServiceMax

  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
Anonymous | TrustRadius Reviewer

Pricing Details

Corrigo Field Service Management (FSM), formerly WorkTrack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceMax

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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