Nimoy by CriticalRiver vs. Zoom Contact Center
Nimoy by CriticalRiver vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nimoy | N/A | Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality. | N/A | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
Nimoy by CriticalRiver | Zoom Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nimoy by CriticalRiver | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nimoy by CriticalRiver | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
Nimoy by CriticalRiver | Zoom Contact Center | |
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Likelihood to Recommend | CriticalRiver, Inc No answers on this topic | Zoom |
Pros | CriticalRiver, Inc No answers on this topic | Zoom |
Cons | CriticalRiver, Inc No answers on this topic | Zoom |
Alternatives Considered | CriticalRiver, Inc No answers on this topic | Zoom |
Return on Investment | CriticalRiver, Inc No answers on this topic | Zoom |
ScreenShots | Zoom Contact Center Screenshots |